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I have requested a withdrawal request from the casino from June 16th and June 17th for €1000. It has been 13 days and they have yet to send their winnings. I have sent many messages and emails and I receive the same response. The money is safe and that there is a large volume of withdrawals. However, they have been very late. What can I do in this case?

Έχω ζητήσει από το καζινο αίτημα ανάληψης από της 16 Ιουνίου και 17 Ιουνίου 1000€ έχουν περάσει 13 μέρες και ακόμα να στείλουν τα κέρδη τους έχω στείλει πολλά μηνύματά και email και λαμβάνω την ίδια απάντηση τα χρήματα είναι ασφαλής και ότι έχει μεγάλο όγκο αναλήψεων παρά αυτά έχουν καθυστερήσει πάρα πολύ τι μπορώ να κάνω σε αυτήν την περίπτωση

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Funbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share your communication with the casino to support your complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Thank you for your patience, and stay safe.

Good evening, I made a deposit at the main funbet casino, but I was not asked for identification.

Despite this I won some money 1500€

I received the €500 within 8 days of delay, then I withdrew €1000 again. June 16 and June 17, 13 days passed. I had sent them several messages. They replied with the same answer each time that they would be transferred to the account soon. Today I sent them another message asking if the withdrawal would be completed and they replied that the account had been closed and the money would be transferred to the account without any explanation. Now I can't log in, what account and I don't know if I will receive my winnings.

th

Καλησπέρα σας στο κύριος καζίνο funbet είχα κάνει κατάθεση κανονικά δεν μου ζητήθηκε ταυτοποίηση

Παρά αυτά κέρδισα κάποια χρήματα 1500€

Τα 500€ τα έλαβα μέσα σε 8 μέρες καθυστέρηση μετά έκανα ξανά ανάληψη 1000€ 16 Ιούνιο και 17 Ιουνίου πέρασαν 13 μέρες τους είχα στείλει αρκετά μηνύματα μου απαντούσαν με την ίδια απάντηση κάθε φορά ότι θα περάσουν στο λογαριασμό σύντομα πλέον σήμερα τους έστειλα ξανά μήνυμα αν θα ολοκληρωθεί η ανάληψη και μου απάντησαν πως ο λογαριασμός έχει κλείσει και τα λεφτά θα περάσουν στο λογαριασμό χωρίς κάποια εξηγήσει πλέον δεν μπορώ να συνδεθώ τι λογαριασμό και ΔΝΕ ξέρω αν θα λάβω τα κέρδη μ

ου

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Kleanthis200,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas