JVSpin Casino - Игрок пытается вывести свой выигрыш из бездепозитного бонуса.

I made 153 euros with the free spins and cannot use them even though they are displayed to me

Ich habe mit den kostenlosen freispielen 153 Euro gemacht und kann sie jedoch nicht benutzen obwohl sie mir angezeigt werden

Dear Ricardo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked general bonus terms and conditions, and this is what I found https://jvspin.com/information/rules/:

"The maximum withdrawal limit for winnings received using a no deposit bonus or free spins is €100. The remainder will be removed from a player’s account balance."

"Please note that you must make a minimum deposit of €15 to withdraw winnings earned using welcome and free bonuses, as well as extra and free spins, for which you were NOT required to make a deposit. Moreover, it is prohibited to withdraw winnings earned using any free bonus until the wagering requirements have been met."

Could you please advise if you have deposited any funds into your account before requesting a withdrawal? Consequently, you should be entitled to withdraw €100 as per maximum cash out rule.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yes mega ey, so fir nothing

Ja mega ey, also fir nichts

I’m afraid I don’t understand completely. 

Dear Ricardo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.