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I made withdrawal requests by Pix and astropay that theoretically should be processed in a few hours, but even though they were approved, they were not finalized.

I got in touch with support, which only instructed me to be patient and wait... They didn't even give me a reason for the delay in completing the transactions.

Fiz solicitações de saque por Pix e astropay que teoricamente deveriam ser processada em poucas horas, porém mesmo constando como aprovadas não foram finalizadas.

Entrei em contato com o suporte que apenas me orientou a ter paciência e aguardar... Não me deram sequer um motivo para a demora em concluir as transações.

Dear Everton,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? Was your account successfully verified in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Good morning,

It is with great satisfaction that I confirm that the problem has been resolved, my withdrawal has been effected!

I contacted the institution responsible for processing the transactions and the amount in question was confirmed and credited.

Thank you for the feedback from JV spins.

Bom dia,

É com enorme satisfação que venho confirmar que o problema foi resolvido, meu saque foi efetivado!

Entrei em contato com a instituição responsável pelo processamento das transações e me foi confirmado e creditado o valor em questão.

Agradeço o retorno por parte da JV spins.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Everton, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru