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I won .124 btc and they said they’re sending me to a

Dear Danielsonsss,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

The casino awarded me weekend cash back which had no max Cashout then after I went to cash out .154 btc they canceled my withdrawl and gave me 454ubtc balance

I had won .154 btc and played through the wager requirements and went to cash out and the casino canceled my withdrawal and I had 454 ubtc *

I appoligize I see the max Cashout now

That's quite ok. Could you please advise how many days ago was your withdrawal requested?

Dear Danielsonsss,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.