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I deposited € 50 and didn't get a bonus. Customer service is not available. Live chat not available and email was not answered.

Ich habe 50€ eingezahlt und kein Bonus erhaöten. Kundendienst ist micht erreichbar. Live chat nicht verfügbar und Email wurde nicht benatwortet.

Dear Ahmad,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue. Please could you specify which exact bonus you have tried to redeem? Did you receive any message or notification when you’ve tried to activate the bonus? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Dear Ahmad,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.