Betyoner Casino — общее обсуждение

How to withdraw from Betyoner to Binance or any other wallet?

Como retirar desde Betyoner a Binance o alguna otra wallet?

I'm from Chile and I completed the rollover of my welcome bonus, with that balance I managed to make a good amount of money in the TRY crypto... but the truth is I can't find the method to withdraw my balance to Binance... when I contact support they don't give me any information they just tell me to wait... any help will be welcome

Soy de Chile y complete el rollover de mi bono de bienvenida, con ese saldo logre hacer una buena cantidad de dinero en la crypto TRY... pero la verdad no encuentro el metodo para poder retirar mi saldo a Binance... al contactar a soporte no me brindan info solo me dicen que espere... cualquier ayuda sera bien recibida

Hi, I wanted to say that support should be able to help you with this. It occurs to me that if you don't see it there as a withdrawal method, then maybe the casino doesn't have it. Or maybe they are working on some technical flaws and that's why it's not there, but they should clarify that.

Did you try to ask them specifically if the method will be there? Did you try to ask if you could choose another method?

Regarding help with the method, I'm not getting it. I was told that the specific method for my case isn't available yet, but that it will be soon, but it's been over a month... I don't know if the method will ever be available...

Con respecto a una ayuda con el metodo no me la dan, se me comento que el metodo en especifico para mi caso no esta disponible aun, que pronto lo estara, pero ya ha pasado mas de un mes... no se si algun dia se habilitara el metodo...

Does that mean that no other one can be selected? 

If it takes that long, I would definitely lodge a complaint and we will try to help somehow. A month is too long for the casino to communicate with you about withdrawing and sending you money. 

Click on this link. 

Are you in?

The truth is that I can't find any method compatible with my region. For example, I installed the Parara and Popy apps, but none of them allow me to create an account from Chile. I've attached an image of the methods.



Es que la verdad no encuentro algun metodo compatible con mi region, por ejemplo instale las app de parara y popy pero en ninguna esposible crear una cuenta desde Chile, adjunto imagen de los metodos



Okay please, use the link I sent you in my previous reply. Try to describe the situation to our team and we will try to help you. I think the casino should be able to help you with the whole thing, but as I see it is not happening.

Guys! What happened to you? I am waiting fro 1 week just to get 1 sentence reply from a guy who has not even read my email and my complaint. You have not much opened complaint. You caqn hire me, i can work 3times faster than whole your team.

You actually need to mind the timer on your complaint, you know.

We have hundreds of complaints our team has to deal with every day, so the help would surely be appreciated. Contact our HR with your offer.

I know that there is a timer i need to wait. But at least i want my complaint to be read by you and ask proper question. But what i see now, that specialist have not even carefully read my complaint

Please be sure that every one of our resolvers takes all the complaints seriously and always does everything possible to get those solved in the best possible way.

This casino doesn't pay out anymore. I don't recommend it to anyone.

Could you be more specific, please, and tell us what happened there?

They say the account is undergoing some kind of verification and don't say when it will be completed. This has been going on for a month!

Everything was fine, I was losing money, winning a little, they kept withdrawing until I was in the red, but as soon as I started winning they stopped withdrawing

Sounds like a garbage casino

Have they informed you what kind of checks, though? Is already your account fully verified?

Perhaps our complaint team could look into this situation. What do you say? 🤔

My account has been verified for a long time. I played a little at the casino and bet on sports. Everything was fine for two months, but as soon as I won money, they started talking about some kind of investigation.

For the first week, they talked about the finance department and how they needed to review my withdrawal request.

A week later, they said something about some technical team, and I'm waiting for a response from them.

Two weeks later, they started saying they were reviewing my bets.

I think they're just making up an excuse not to pay!

Support says there's been no response from the team, and there's no deadline for a review either!

Oh, so it is related to sports betting. Unfortunately, we don't deal with such issues, as we have no expertise there.

I hope that they will get it solved soon, though.

Do you have any idea what could trigger it, though? To check your bets?

Yes, of course, I have ideas. I started winning. I can't find any other explanation, since there's been no official response for a month as to why my withdrawal is being delayed.

A month is quite a long time. And at any other decent casino, the issue would have been resolved by now. But they simply ignore me and keep repeating the same thing: there's no response from the technical team.