LiveWinz Casino — общее обсуждение

Is anyone having a problem checking on that site?

Unfortunately, when you look at the reviews page on our website, you can see that many players had unresolved complaints against this casino. It's definitely not a casino I'd recommend to you.

the office did not pay out the money.. the withdrawal was pending for a week, the withdrawal was cancelled and that was it.. they gave back my deposit and that was it.. although the website shows that I won the bet!!!

May I ask if they explained it to you, though? What exactly was the reason for canceling it?

Do you still have the money in your account, so we could try to help?

Without the remaining amount, it is not possible for us to make a case, so that is why I ask.

I had a win of 240 euros, I put it on withdrawal. The money stood on withdrawal for a week and was cancelled and there was only 50 euros on the balance... this is my deposit that I made...

Without any explanation, though?🤔

It would be really helpful to know why they did it, for sure. And maybe then we could try to help you out.

Have you tried to contact the support regarding that?

What's the point of writing here, you close all complaints in their favor!!! They work with you!!! You closed my 2 complaints, but no one gave me the money, that's all... There's no point in your site anymore!!!

Sorry, but I couldn't find any complaints of yours for this casino.🤷‍♀️

Could you explain the meaning of your post then?

They stole 379 USD from me. At first I deposited, bet, won a little less than 250, withdrew 150 and up to then everything was fine. I continued betting and won 379. I requested a withdrawal, not all of it, and they took everything from me, claiming fraud. They didn't close my account, they just left it at 0.

Me robaron 379 USD, al principio deposite, aposte, gane poco menos de 250, retire 150 y hasta ahi todo perfecto, segui apostando y gane 379, mande retirar una parte, no todo, y me quitaron todo, alegando fraude, no me cerraron la cuenta, solo la dejaron en 0.

Hi, I see you've gotten yourself into an unpleasant situation.

Did the casino tell you what exactly you violated? Were you playing slots or betting on sports? 

I bet on sports, they say it was a VPN or fraudulent activity, obviously I didn't do that. I've heard they use these techniques to take your money. Do you know where I can file a report?

aposte deportes, dicen que vpn o actividad fraudulenta, obviamente no hice eso, he sabido que usan estas tecnicas para quitarte tu dinero, sabes donde puedo levantar un reporte?

Okay, I have some links for you that might help, since we don't deal with sports betting and don't have any experts on the subject.

You can find them here:

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

I hope you manage to resolve the situation, or regardless of the outcome, feel free to update me on how it turned out. 

Disbursement cancelled without proof – €4,295

I hereby file a complaint against this casino for the unjustified cancellation of my winnings.

I requested a withdrawal. This was initially accepted, but later cancelled and the entire amount removed from my account.

The reason given was an alleged violation of bonus conditions regarding a maximum betting limit.

I expressly reject this accusation:

- I did NOT place any bets above the allowed maximum.

- The casino refuses to provide any betting history, timestamps, or concrete evidence.

- There is only a general reference to the terms and conditions, without any proof of the alleged violation.

Additionally, it is important to mention:

- Previous withdrawals were processed without any problems.

- There was no evidence whatsoever of any rule violations.

This suggests that the alleged violation was fabricated after the fact to avoid a larger payout.

I contacted support multiple times and asked for concrete evidence. The only response was that the decision was "final" and no further information would be provided.

In my view, this behavior is unfair and incomprehensible.

I therefore request:

- a review of the case

- the request for the casino to provide concrete evidence

- or the restoration of my balance and payment of the amount

I can provide all relevant screenshots and communication histories.

Thank you for your support.

Auszahlung ohne Beweise storniert – 4.295 €

Ich reiche hiermit eine Beschwerde gegen dieses Casino wegen der ungerechtfertigten Stornierung meiner Gewinne ein.

Ich habe eine Auszahlung besntragt. Diese wurde zunächst akzeptiert, später jedoch storniert und der gesamte Betrag von meinem Konto entfernt.

Als Begründung wurde ein angeblicher Verstoß gegen Bonusbedingungen bezüglich eines maximalen Einsatzlimits genannt.

Diese Anschuldigung weise ich ausdrücklich zurück:

- Ich habe KEINE Einsätze über dem erlaubten Maximum platziert 

- Das Casino verweigert jegliche Vorlage von Einsatzhistorie, Zeitstempeln oder konkreten Beweisen 

- Es wird lediglich allgemein auf die AGB verwiesen, ohne den angeblichen Verstoß nachzuweisen 

Zusätzlich ist wichtig zu erwähnen:

- Frühere Auszahlungen wurden problemlos durchgeführt 

- Es gab dabei keinerlei Hinweise auf Regelverstöße 

Das deutet darauf hin, dass der angebliche Verstoß nachträglich konstruiert wurde, um eine größere Auszahlung zu vermeiden.

Ich habe den Support mehrfach kontaktiert und um konkrete Beweise gebeten. Die einzige Antwort war, dass die Entscheidung „final" sei und keine weiteren Informationen bereitgestellt werden.

Dieses Verhalten ist aus meiner Sicht unfair und nicht nachvollziehbar.

Ich bitte daher um:

- eine Überprüfung des Falls 

- die Aufforderung an das Casino, konkrete Beweise vorzulegen 

- oder die Wiederherstellung meines Guthabens und Auszahlung des Betrags 

Ich kann alle relevanten Screenshots und Kommunikationsverläufe zur Verfügung stellen.

Vielen Dank für Ihre Unterstützung.

Hello, feel free to update us here on how your complaint developed, please. Not sure whether you saw the casino's safety Index, but it is not good at all and should be avoided, I'm afraid.

The case has now also been closed by Casino Guru, very disappointing, I had hoped for more.

My account at Livewinz has now been blocked; I can only warn others about this provider.

I think as long as you don't win everything is fine, but if you win it's catastrophic.

A very clear warning about this casino; everyone needs to understand that it's a scam!

Der Fall wurde nun von Casino Guru ebenfalls geschlossen, sehr enttäuschend, hatte mir mehr erhofft.

bei Livewinz wurde nun mein Account gesperrt, ich kann nur vor dem Anbieter warnen.

Ich denke solange man nicht gewinnt alles gut, aber bei Gewinn katastrophal.

Eine ganz klare Warnung vor dem Casino, es muss jedem klar sein das hier Abzocke stattfindet!!!

It has been closed on our side due to the fact that your issue is related to sports betting. We have no department for sports, and therefore, we are unable to investigate it.

Please try some of these websites we are aware of, which deal with such issues:

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

That's correct and I don't want to criticize it.

But couldn't they, as a platform, have contacted Livewinz in general?

They don't tell me which bets were incorrect, or which bet.

Furthermore, they have now blocked me and are no longer responding.

4000 euros is a lot of money and I, as an individual, can do nothing about it.

Das ist korrekt und möchte ich auch nicht kritisieren.

Aber hätten sie als Plattform nicht Livewinz mal allgemein anschreiben können?

Mir sagen die ja nicht welche Wetten nicht korrekt waren, oder welche Wette.

Außerdem haben die mich nun blockiert und antworten nicht mehr.

4000 Euro sind sehr viel Geld und ich als Einzelner kann nichts machen.

I will try the other sites, but I was really hoping for your support, as they are a very well-known platform!

Werde es bei den anderen Seiten versuchen, aber habe viel auf Ihre Unterstützung gehofft, da sie eine sehr bekannte plattform sind!

As I explained, though, we don't handle such cases, unfortunately.