IviBet Casino - Вывод средств игрока задерживается.

Hello,

Since this is only a small amount, I have decided to donate this sum to a good cause if the case should be clarified.

Last week I signed up at Ivibet and took the sports betting bonus (100% up to €100) with me to test it out. I went through the whole thing relatively quickly and according to the support I didn't violate any conditions, so I'm surprised that my bonus balance was reduced from €73 to €11.50 (which corresponds to my deposit).

The support hasn't been much help so far and is only repeated with the following statements

Once the bonus has been wagered, the remaining amount will be transferred to the customer's main account, not exceeding the bonus amount.

After wagering, funds will be deducted equal to the amount of your first deposit

https://ivibet.com/promotions/first-deposit-sport

and

Once your bonus is wagered, the remaining bonus money will be transferred to the customer's main account, not exceeding the bonus amount.

I myself can't find anything in the bonus conditions that could indicate a maxcashout and even if I did I would get back more than my deposit, I mean who plays with a bonus to only get their deposit back at the end.

I would be happy if you could help me in this case.

Best regards

Hallo,

da es sich hierbei nur um einen kleinen Betrag handelt, habe ich mich dazu entschlossen diese Summe für einen guten Zweck zu spenden falls sich der Fall klären sollte.

Letzte Woche habe ich mich bei Ivibet angemeldet und zum Testen den Sportwettenbonus (100% bis 100€) mitgenommen. Habe das ganze relativ schnell durchgewagert und laut Support habe ich auch gegen keine Bedingungen verstoßen dementsprechend verwundert bin ich gerade, dass mein Bonusguthaben von 73€ auf 11,50 (was meine Einzahlung entspricht) reduziert wurde.

Der Support ist bis jetzt keine große Hilfe und wiederholen sich nur mit folgenden Aussagen

Sobald der Bonus umgesetzt wurde, wird der verbleibende Betrag auf das Hauptkonto des Kunden überwiesen, wobei der Bonusbetrag nicht überschritten werden darf.

Nach dem Wetteinsatz werden die Gelder entsprechend dem Betrag Ihrer ersten Einzahlung abgezogen

https://ivibet.com/promotions/first-deposit-sport

und

Sobald Ihr Bonus umgesetzt ist, wird das restliche Bonusgeld auf das Hauptkonto des Kunden überwiesen, wobei der Bonusbetrag nicht überschritten werden darf.

Ich selber kann in den Bonusbedingen nichts finden was auf einen Maxcashout hindeuten könnte und selbst wenn dann würde ich doch mehr als meine Einzahlung zurückbekommen, ich mein wer spielt denn mit Bonus um an Ende nur seine Einzahlung zurückzubekommen.

Würde mich freuen, wenn man mir in dem Fall helfen könnte.

liebe Grüße

Dear fpfeil94,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello,

there is no delay, my bonus was wrongly canceled

lg

Hallo,

es gibt keine Verzögerung sondern man hat mir meinen Bonus zu unrecht storniert

lg

Thank you for your reply, fpfeil94. As you might know, our forum Casino.guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue. Please, do not hesitate to let me know if there is anything else I could help you with.

Thank you very much for your understanding.

Dear fpfeil94,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.