Raging Bull Slots Casino - Игрок пытается вывести свой выигрыш джекпота.

I won a jackpot on raging bull , I sent in verification and started my with drawls they are now gone, my name is still scrolling the top winners list and I sent in all documents and verified identity, they say there is a discrepancy in deposits I I deposited through coinbase

Dear Crystal,

Thank you very much for submitting your complaint and forwarding all the relevant communication. Firstly, allow me to congratulate you on your great win. Secondly, I’m sorry to hear about your problem while withdrawing it.

Could you please forward your cashier history? Have you withdrawn any winnings previously from this casino?

Furthermore, if there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Thank you very much, Crystal, for forwarding the relevant communication. Unfortunately, I couldn’t inspect closely your cashier history, could you please forward a screenshot and specify the exact date when the conversation with live chat agent took place? 

Dear Crystal,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Thank you, Crystal, for forwarding all the screenshots. Could you please specify the exact date when the conversation with live chat agent took place? When your balance has been reset?

Thank you very much, Crystal, for providing all the necessary information via email. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Crystal.

It looks like you claimed multiple free bonuses in a row between 12.9. - 15.9. The support told you before that they can't pay you the winnings because of mixing funds:

While mixing deposits and a free bonus is not allowed, we are aware that this may happen from time to time. If, for whatever reason, you make a deposit while using a No Deposit Bonus (e.g. Free Chip, Free Spins offer, etc.), the wagering requirements and maximum allowed cash-out of the no deposit bonus will still apply.

Do you have something like an official response from the casino? From your screenshots its looks like that they were acting according to their T&C's. They did not mention "discrepancy in deposits". Could you please clarify this? (matej@casino.guru)

Dear Crystal,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.