Slot10 Casino - Несколько попыток игрока закрыть свой аккаунт были пропущены.

Despite several inquiries with the request to close an account, registration is still possible.

No answer to my mail.

Casino is a rip off!

Trotz mehrerer Anfragen mit der Bitte um Kontoschliessung ist die Anmeldung noch möglich.

Keine Antwort auf meine Mail.

Casino ist pure Abzocke!

Dear Peter,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please clarify if you have tried to simply close your account or to self-exclude yourself from the casino? The self-exclusion should be granted immediately however, account’s closure needs some time to be processed. Have you sent emails or contacted a Live chat agent? Lastly, could you please forward any relevant requests or screenshots of the conversation to petronela.k@casino.guru? I promise, we will do our best to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards,

Petronela

Dear Peter,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.