Tangiers Casino - Аккаунт игрока заблокирован.

Suddenly removed from this casino, account blocked, I won about 3 weeks ago with bonuses of 100e, whichever gets the most out of bonuses, I also had to deposit 25e first to get that 100e (there were 280e of winnings, ie 180e was left in the removed bonus) Now which is still a circulator, so that Tangiers was removed without explanation and at the same time, therefore, went to the accounts of the sister casinos, a Spartan victory 400e (which would have been lifted its 100e) disappeared, and I can not chat when not allowed to enter in and will not respond to e-mail 🙁

Poistettu yhtäkkiä tältä kasinolta, tili estetty, voitin noin 3 viikkoa sitten bonuksilla 100e mikä suurin jonka saa bonuksilla ulos, siitäkin joutui ensin tallettaa 25e että sai tuon 100e (voittoja oli 280e, eli 180e jäi poistettuun bonukseen) Nyt sitten voitin sisar casinolla freespinsillä jotain 400e jota vielä kierrätin, niin tämä tangiers oli ilman selitystä poistettu ja samalla siis meni tilit myös sisarcasinoista, eli spartanilla voitto 400e (josta olisi saanut sen 100e nostettua) katosi, enkä pääse chattiin kun ei päästetä sisään ja sähköpostiin ei vastata 🙁

Dear Kaits,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please specify, which bonus you activated? When exactly your account has been closed? Was it upon your withdrawal request? Was your deposit returned?

I hope we will be able to help you to resolve this issue as soon as possible.

Best regards,

Kristina

Hi .. So after about 2 weeks of adjusting I got its 100e raised from Tangiers in early October and the rest of the 180e bonus money was removed .. Then I played Sparta Slots this week and I don't know exactly how much I was winning, however the bonus money could be 500 euros but for some completely incomprehensible reason came that the account was blocked, I got a message from tangiers that they have deleted my account and sister casinos too, so SpartanSlots had several hundred euros so it disappeared before I could even make a withdrawal request and recycle them until the end. .. Now I missing part of the name, ie Kaitsu71, I inadvertently yesterday kirjouttanut user name wrong because if this matter.

Moi.. Eli sain noin 2 viikon säätämisen jälkeen sen 100e nostettua Tangiersilta lokakuun alussa ja loppu 180e bonusraha poistettiin.. Sitten pelasin Spartan Slotsia tällä viikolla, enkä tarkkaan tiedä miten paljon olin voitolla, kuitenkin bonusrahaa saattoi olla 500 euroakin, mutta jostain täysin käsittämättömästä syystä tuli että tili estetty, sain tangiersilta viestin että ovat poistaneet tilini ja sisar casinoiden myös, eli SpartanSlotsilla ollut useampi sata euroa siis katosi, ennenkuin ehdin edes tehdä nostopyyntöä ja kierrättää niitä loppuun asti.. Enkä pääse edes chattiin kun tili lopetettu, ja sähköposteihin eivät vastaa.. Nyt minulla puuttuu osa nimestä eli Kaitsu71, olen epähuomiossa eilen kirjouttanut käyttäjänimen väärin jos sillä tässä väliä.

Kaitsu71, could you please forward me the message from the casino? My email address is kristina.s@casino.guru, or you can post it here.

Thank you very much for your emails. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi Jaana,

I'm taking over your complaint. I will contact the casino and see if I can help.

We would like to ask the Tangiers Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hi Jaana,

I tried to contact the casino repeatedly, but it failed to reply. I’m afraid, there is not much that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand, this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I wish I could be of more help.

Best regards,

Peter