YourBet Casino - Игрок ждал своего остатка в течение шести месяцев.

Hello

My name is Felippe and I´m from Brazil

I have an account with yourbet but they decided to close doors 31st october 2019. I had R$3000 there and asked for a withdrawal (my account was fully verified).

They´ve never paid my money and didn´t reply my emails. It was 6 months ago, i´m losing hope they will pay me.

COuld you help me somehow?

Thanks

Dear Felippe,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation, but, before we do so, could you please advise if you have received any warning prior to the website’s closure in your geolocation? Have you been notified about the casino’s intention and receive an advice regarding your remaining balance? If yes, please forward it to petronela.k@casino.guru. I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

YourBet- Carlos (YourBet)

Oct 30, 16:48 CET

Dear Felippe,

Thank you for contacting Yourbet Customer Support.

Normally a withdrawal is processed within 24 hours, but due to the large number of withdrawals requested, we are processing withdrawals with a delay.

At the moment I am unable to provide a deadline for payment to be made.

We thank you in advance for your understanding and if you need more information, please let us know.

Best regards,

Carlos - Customer Care YourBet

fmarkss

Oct 30, 16:37 CET

Thank you Carlos, and what is the payment forecast?

On Oct 30, 2019 12:28 PM, YourBet wrote:

YourBet- Carlos (YourBet)

Oct 30, 16:28 CET

Dear Felippe,

Thank you for contacting Yourbet Customer Support.

I understand your situation, but don't worry, all withdrawal requests are being processed, they are only delayed.

The customer service will not stop working. Our email will always be available to communicate with us.

If you need more information, please let us know.

Best regards,

Carlos - Customer Care YourBet

fmarkss

Oct 30, 11:56 CET

What do you mean "in the due course"? Its already delayed and today is the last day you Will operante

Please be more specific

On Oct 30, 2019 7:46 AM, YourBet wrote:

Jennifer (YourBet)

Oct 30, 11:46 CET

Dear Felippe,

Thank you for contacting YourBet Customer Support.

Your withdrawal will be processed in due course. We apologize for withdrawal delay.

Should you require any further information, please do let us know.

Sincerely,

Jennifer - Customer Care YourBet

fmarkss

Oct 29, 20:27 CET

Hi i made my withdrawal last week (ecopayz) but still haven´t received it yet. The website will close doors in 48hours and im not getting any reply from you about when I will get paid. Your customerservice told me I would receive it at the beggining of this week but it didn´t happen. Waiting for your reply soon, Felippe - username fmarkss

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Sent from: https://www.yourbet.com/en

YourBet- Carlos (YourBet)

Oct 30, 16:48 CET

Caro Felippe,

Obrigado por entrar em contato com o Suporte ao Cliente da Yourbet.

Normalmente um saque é processado em 24 horas, mas devido ao grande numero de saques solicitados estamos processando as retiradas com um atraso. 

No momento eu nao consigo fornecer um prazo para o pagamento ser efetuado.

Agradecemos com antecedência sua compreensão e se você precisar de mais informações, por favor nos informe.

Atenciosamente,

Carlos - Customer Care YourBet

fmarkss

Oct 30, 16:37 CET

Obrigado Carlos, e qual a previsão de pagamento?

Em 30 de out de 2019 12:28, YourBet <support@yourbet.com> escreveu:

YourBet- Carlos (YourBet)

Oct 30, 16:28 CET

Caro Felippe,

Obrigado por entrar em contato com o Suporte ao Cliente da Yourbet.

Entendo sua situacao, mas nao se preocupe todos os pedidos de retirada estao sendo processados, so estao com atraso. 

O servico de atendimento ao cliente nao vai parar de funcionar. O nosso email estara sempre disponivel para nos comunicar. 

Se você precisar de mais informações, por favor nos informe.

Atenciosamente,

Carlos - Customer Care YourBet

fmarkss

Oct 30, 11:56 CET

What do you mean "in the due course"? Its already delayed and today is the last day you Will operante

Please bê more specific

Em 30 de out de 2019 07:46, YourBet <support@yourbet.com> escreveu:

Jennifer (YourBet)

Oct 30, 11:46 CET

Dear Felippe,

Thank you for contacting YourBet Customer Support.

Your withdrawal will be processed in due course. We apologise for withdrawal delay.

Should you require any further information, please do let us know.

Sincerely,

Jennifer - Customer Care YourBet

fmarkss

Oct 29, 20:27 CET

Hi i made my withdrawal last week (ecopayz) but still haven´t received it yet. The website will close doors in 48hours and im not getting any reply from you about when I will get paid. Your customerservice told me I would receive it at the beggining of this week but it didn´t happen. Waiting for your reply soon, Felippe - username fmarkss

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Enviado de: https://www.yourbet.com/pt

Hi Petronela, thanks for your help

Yes the advise the site would close on october 31st. I requested my withdrawal 10 days before that. They sent me some emails promising they would pay asap but as we can see today is was not true.

Thank you very much Felippe for providing all the necessary information. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thanks! Do you think they will reply you? I´m trying contact them for the last 3 months and did´nt get any response

We have already contacted casino support and we are waiting for a response from them. Once they answer, we will immediately let you know.

Hello Felippe.

Unfortunately, Your Bet Casino is non-responsive. We are forced to mark the complaint as "unresolved".

Please fill official complaint directly to Curaçao eGaming

Here is the link: https://www.curacao-egaming.com/#footer

Don't forget to mention that you have already tried to solve the complaint with 3rd party mediator and attach the link to your complaint.

We are very sorry that we can't help you more.