1000 Spins Casino - Игрок еще не получил свой выигрыш.

Good evening everyone, I saw that reading the many reviews it is a scam.

I deposited around €700 and won €1200.

I made a withdrawal of €1200 on 12/8 via bank transfer and it is still pending.

my account is verified.

Can you help me?

buonasera a tutti , ho visto che leggendo le tante recensioni si tratta di una truffa .

Ho depositato circa 700€ e ne ho vinti 1200€ .

ho effettuato un prelievo di 1200€ il 12/8 via bonifico e tuttora risulta in corso .

il mio conto è verificato .

Potete aiutarmi ?

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Dear Carlomedaglia2,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I tried chatting with them but they use an AI-powered chatbot, and all they did was keep telling me that the finance department is closed on Sundays.

I don't think I'll ever see that money again.

What can I do ?

Ho provato a chattare con loro ma usano un chatbot fornito di ai , non hanno fatto altro che ripetermi che il dipartimento finanziario è chiuso la domenica.

Credo che non rivedrò mai più quel denaro .

Cosa posso fare ?

Dear Carlomedaglia2,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Carlomedaglia2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru