29Bet Casino - Запрос игрока на вывод средств задерживается.

The casino does not accept any documents and does not respond to messages in chat or by email.

Kasino ei hyväksy mitään dokumentteja eikä vastaa viesteihin chatissa eikä sähköpostilla.

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

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Dear Lassukka,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• What documents have you attempted to submit to the casino?
• Have you received any notification from the casino regarding your withdrawal?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Dear Lassukka,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have not made any withdrawals before. I have sent them a picture of my passport and a selfie with my passport. They are not responding to any contact.

En ole tehnyt aiemmin mitään kotiutuksia. Olen lähettänyt heille kuvan passista ja selfien passin kanssa. He eivät vastaa mihinkään yhteydenottoon.

Thank you for your reply and for providing the previous details, Lassukka.

• Could you please clarify the exact date when you requested the withdrawal and send the latest verification document?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used for the deposit?
• Could you please update us on the current status of your verification process? Is it marked as pending in your casino account? If possible, please upload a screenshot of it.

Thank you again for your cooperation.

Dear Lassukka,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I made a withdrawal request on January 12, 2026. I haven't even been able to make a withdrawal request because they require account verification before doing so.

Tein nostopyynnön 12.1.2026. En ole voinut tehdä edes kotiutuspyyntöä koska he vaativat tilin vahviastuksen ennen sen tekemistä.

Dear Lassukka,

Thank you for your reply and for providing the previous details.

To clarify your issue, could you please provide the following information:

• Have you accumulated your winnings with or without an active bonus?
• Have you tried contacting the casino through any channels other than chat and email?
• Could you provide any additional screenshots or records of your attempts to communicate with the casino?

You can send all documents to [email protected] or post your screenshots directly to this thread.

Thank you again for your cooperation. Your answers will help us review your case more effectively.