29Bet Casino - Запрос игрока на вывод средств задерживается.

The casino does not accept any documents and does not respond to messages in chat or by email.

Kasino ei hyväksy mitään dokumentteja eikä vastaa viesteihin chatissa eikä sähköpostilla.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Lassukka,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• What documents have you attempted to submit to the casino?
• Have you received any notification from the casino regarding your withdrawal?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Dear Lassukka,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have not made any withdrawals before. I have sent them a picture of my passport and a selfie with my passport. They are not responding to any contact.

En ole tehnyt aiemmin mitään kotiutuksia. Olen lähettänyt heille kuvan passista ja selfien passin kanssa. He eivät vastaa mihinkään yhteydenottoon.

Thank you for your reply and for providing the previous details, Lassukka.

• Could you please clarify the exact date when you requested the withdrawal and send the latest verification document?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used for the deposit?
• Could you please update us on the current status of your verification process? Is it marked as pending in your casino account? If possible, please upload a screenshot of it.

Thank you again for your cooperation.

Dear Lassukka,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I made a withdrawal request on January 12, 2026. I haven't even been able to make a withdrawal request because they require account verification before doing so.

Tein nostopyynnön 12.1.2026. En ole voinut tehdä edes kotiutuspyyntöä koska he vaativat tilin vahviastuksen ennen sen tekemistä.

Dear Lassukka,

Thank you for your reply and for providing the previous details.

To clarify your issue, could you please provide the following information:

• Have you accumulated your winnings with or without an active bonus?
• Have you tried contacting the casino through any channels other than chat and email?
• Could you provide any additional screenshots or records of your attempts to communicate with the casino?

You can send all documents to [email protected] or post your screenshots directly to this thread.

Thank you again for your cooperation. Your answers will help us review your case more effectively.

I received my winnings with the welcome bonus. I have tried to contact the casino via chat and email. They are not responding to either.

Sain voittoni welcome bonuksella. Olen yrittänyt ottaa yhteyttä sekä casinon chatista että sähköpostin avulla. He eivät vastaa kumpaankaan.

Dear Lassukka

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Barbora ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Hello Lassukka,

I’m sorry to hear about the difficulties you’ve been experiencing. My name is Barbora, and I’ll be handling your complaint from this point onward.

As a first step, I’ll reach out to a casino representative outside of this thread, since we currently don’t have a direct contact for them. In the meantime, please keep me updated if there are any new developments.

Best regards,

Barbora

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Player,

I have attempted to contact the casino multiple times, both within and outside of this complaint thread. Unfortunately, I have not received any response from their side. Without the casino’s cooperation, there is very little more we can do at this stage. For this reason, I will now mark the complaint as unresolved in our system.

I understand this is not the outcome you were hoping for. Please note, however, that unresolved complaints negatively affect the casino’s rating on our website, which may encourage the casino to improve its approach in the future. If the casino decides to respond at any point, we will reopen the complaint and notify you by email.

Unfortunately, the casino operates under a license where the regulator does not intervene in individual player disputes, and therefore we are unable to recommend further escalation through the licensing authority in this case.

I’m truly sorry that I couldn’t provide a more favorable resolution this time.

Kind regards,

Barbora

Casino Guru