29Black Casino - Учетная запись игрока закрыта.

Hello, I received a 1000% bonus up to €300 from the casino. This was my first deposit. I met the wagering requirements and the maximum cashout of €2500. I requested a withdrawal, then I had to verify my identity, which I did. Then I was asked to take a selfie with my ID. A week later, I can no longer log in; I'm locked out.

Hallo ich habe von dem casino einen 1000%Bonus bis 300 euro bekommen das war meine erste einzahlung in dem casino den Wager geschafft und das max cashout von 2500 .Auszahlung beantrag dann sollte ich mich verifizieren alles gemacht dann sollt ich noch ein selfi mit meinen Ausweis machen eine woche später jetzt kann ich mich nicht mehr einloggen bin gespärt .i

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Polizei110,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your balance in the casino? (slots, live games, betting on sports)
• Have you contacted the casino support regarding the login issue? If so, what was their response?
• Was there any indication or notification from the casino about your account being locked?

You can send emails or chat transcripts to my email at [email protected] or post screenshots here.

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

Dear Polizei110,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, they wrote to me saying I had a duplicate account and violated the terms and conditions, which is a lie.

Hallo die haben mir geschrieben das ich ein doppel account hätte und gegen bedingungen verstosen was ne lüge is

I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All the details I asked for are essential if we wish to proceed with your case and assist you further. Thank you in advance.

Dear Polizei110,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.