5bet Casino - Выигрыш игрока был конфискован.

I won some money using the "200 FREESPINS" promotion, and after verifying my documents and everything else, they canceled my withdrawal. They took away my winnings and left only the money I deposited, saying I broke a regulation. Please help me.

Ho vinto dei soldi usufruendo della promozione "200FREESPINS" e dopo aver verificato i documenti e tutto mi hanno annullato il prelievo, e mi hanno tolto i soldi vinti e lasciato solo quello che ho depositato dicendo che ho infranto un regolamento. Aiutatemi perfavore

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:

• Could you please send me a link or a screenshot of the bonus you activated and played with?
• What types of games did you play while the bonus was active? Did you mainly play one game, or did you switch between multiple games?
• Kindly describe your gaming style in more detail (for example, bet sizes, frequency of play, or any noticeable changes during the bonus play).

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Attila