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I requested my withdrawal on September 21st of this year, and Casino 7 Slots kindly asked me to verify myself, a process that was complicated but completed successfully.

Once my verification was approved, the customer service representatives informed me that I would now have to wait a maximum of 14 days for the withdrawal to be processed. Once the maximum deadline has passed, I contacted customer service again, and they informed me that the financial department was requesting that I divide my withdrawal into 58 installments to be paid over the next 14 days. Otherwise, my withdrawal would not be processed.

As requested, I divided the withdrawal into 58, they paid me 8 and stopped paying again. It's been 9 days since I requested the 58 withdrawals and there's been no progress.

I've been waiting a total of 21 days for my withdrawal to be processed, and they're making the process more complicated every time.

Solicité mi retiro el día 21 de septiembre del presente año, donde casino 7 slots me pidió amablemente que me verificara, proceso que fue complicado pero se logró completar correctamente.

Ya con mi verificación aprobada, los ejecutivos de atención al cliente me dio la información de que ahora queda esperar 14 días como máximo para que procese el retiro, se cumple el plazo máximo, me vuelvo a contactar con atención al cliente, y me informan que el departamento financiero solicita que divida mi retiro en 58 cuotas que serán pagadas en los próximos 14 días, que si de lo contrario no se cursaría mi retiro.

Tal como lo solicitaron, realize la división en 58 retiros, me pagaron 8 y dejaron nuevamente de pagar, ya van 9 días de que solicité los 58 retiros y no hay avances.

Llevo un total de de 21 días esperando que se curse mi retiro, y cada vez complican más el proceso.

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 7Slots Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share a screenshot of the current pending withdrawal requests?
• Could you please share with me your communication with the casino regarding the delay? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

Thank you for your prompt help.

As for your question, I played with real money, no bonuses. I won on Gates of Olympus slots and purchased free spins totaling 160,000 CLP.

I sent all the information to your email.

Greetings.

Hola Tomás,

Gracias por su pronta ayuda.

En cuanto a su preguntas, jugué con dinero real, nada de bonos. Gane en slots Gates of Olympus, compre jugadas gratis por un total de 160.000 CLP.

Le envíe toda la información a su correo.

Saludos.

Thanks for your reply and the information provided via email.

• Did the casino process some or all of your payouts since your last reply?

Please let me know.

Dear Thomas,

After my post, I received approximately 8 more withdrawals, however, they stopped paying again today.

I have received my payment in drops.

Greetings.

Estimado Thomas,

Posterior a mi publicación, me pagaron aproximadamente 8 retiros más, sin embargo, volvieron de dejar de pagar hoy.

He recibido mi pago a gotas.

Saludos.

Today they completed 3 days without paying withdrawals

Hoy cumplieron 3 días sin pagar retiros

Dear Thomas.

The maximum period stipulated in their terms and conditions has already passed. I wrote to the customer service representatives, who very kindly told me that I should wait for them to verify my account. To this, I told them that my account was verified. They responded that they were within their authority to verify the account and suspend my payments, telling me that my withdrawals were suspended and that they were verifying my account again, a process that I successfully completed less than a month ago.

It's worth noting that approximately 3 days ago I received one of my 58 installments, and for the past 14 days I haven't made any deposits, changes, or anything involving modifications to my casino account, so I don't understand what they're checking.

Finally, more than a month has passed since I requested the withdrawal until today, after the first 14 days had passed and I was asked to divide my withdrawal into 58 installments, 14 days since I generated the 58 withdrawals.

Estimado Thomas.

Ya se cumplió el plazo máximo que ellos estipulan en sus términos y condiciones, les escribí a los ejecutivos de atención al cliente, que muy amablemente me comentaron que debo esperar a que verifiquen mi cuenta, a lo cual, les comento que mi cuenta está verificada, donde responden que, estan en su facultad de verificar la cuenta y suspender mis pagos, indicándome que mis retiros están suspendidos, que están verificando nuevamente mi cuenta, proceso que realice correctamente hace menos de un mes.

Cabe destacar, que hace aproximadamente 3 días me pagaron una de las 58 cuotas, y desde hace 14 días que no realizó depósitos, cambios y nada que involucre modificaciones en mi cuenta del casino, por lo que no entiendo que están verificando.

Por último, desde solicité el retiro a hoy, ha pasado más de un mes, posterior a que pasaron los primeros 14 días y me solicitaron que dividiera mi retiro en 58 cuotas, 14 días desde que genere los 58 retiros.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Romi, who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

My name is Romi, and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear 7Slots Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

Good afternoon,

I’m sorry to hear that you’ve encountered this situation. Upon reviewing our system, I can confirm that you successfully withdrew 340,000 CLP, and your other withdrawal requests are currently being processed. I’m confident that we’ll resolve this matter very soon.

Dear 7slots casino:

You have my withdrawals on hold. Your executives told me that you are verifying my account, a process that had already been completed successfully, and that this may take some time, with no deadline for this process.

If they asked me to divide my payment into 58 installments to expedite the withdrawal, why haven't I been paid yet? I waited 14 days for the finance department to request the payment division, and now it's been 17 days and I still haven't been paid.

As you correctly mentioned, I was paid 340,000 CLP approximately 5 days ago. What is the reason for verifying my account now, after the maximum period stipulated in your terms and conditions?

How much longer do I have to wait?

Estimado casino 7slots:

Ustedes tienen mis retiros detenidos, sus ejecutivos me comentaron que están verificando mi cuenta, proceso que ya se había realizado correctamente, y que esto puede demorar,donde no hay fecha límite para este proceso.

Si me solicitaron divir mi pago en 58 cuotas para agilizar el retiro, por que aún no me han pagado?, espere 14 días para que el área financiera solicitará la división del pago y ahora van 17 días y aún no me pagan.

Como usted bien lo comento, me pagaron 340.000 CLP, hace 5 días aproximadamente, cual es la razón de ahora verificar mi cuenta ?, porterior al plazo máximo estipulado en sus términos y condiciones.

Cuanto más debo esperar ???

Good afternoon,

I can see that your account is verified and that 810,000 CLP was successfully withdrawn on 31.10.2025. Your other withdrawals are still being processed, with 510,000 CLP remaining in relation to your complaint.

Dear 7 Slots Casino,

I appreciate your honesty and transparency throughout the entire process.

Clearly, 510,000 CLP remain from my claim, but along with this, my other pending withdrawals remain.

To clarify, I have 4 additional pending withdrawals of 4,000,000 CLP each.

I have a question: Will these withdrawals not be recognized? Why does it only mention the balance of the complaint?

Dear Romi,

We can consider these pending withdrawals as well; I don't know if that's possible, please let me know.

He awaited their comments.

Estimado casino 7 slots,

Agradezco su honestidad y transparencia en todo el proceso.

Claramente quedan 510.000 CLP de mi reclamo, pero junto a esto quedan mis otros retiros pendientes.

Para aclarar tengo 4 retiros pendientes adicionales de 4.000.000 CLP cada uno.

Género consulta, ¿ No me reconocerán estos retiros?, ¿por que solo hace mención al saldo de la queja ?.

Estimada Romi,

Podemos considerar estos retiros pendientes también, desconozco si es posible, favor me puede comentar.

Quedó atento a sus comentarios.

Dear user,

Please write the whole disputed amount for this complaint so I can fix it accordingly.

Thank you.

Respectfully,

Romi

Dear Romi,

Currently, the outstanding withdrawal balance is 16,680,000 CLP.

Please consider this amount in your claim.

Thank you in advance.

Greetings.

Estimada Romi,

Actualmente, el saldo pendiente de retiro es de 16.680.000 CLP.

Favor considera este monto en el reclamo.

De antemano muchas gracias.

Saludos.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Kuki24,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Romi