888 Casino - Выигрыш игрока был конфискован.

I hit the jackpot on a wheel of fortune. The money was credited to my player account. I also received an email confirming my jackpot win. Now the casino claims it was a software error and has deleted my balance.

Habe bei einem glücksrad den jackpot geknackt. Das Geld wurde meinem spielerkonto gut geschrieben. Auch eine e mail mit dem jackpot gewinn habe ich bekommen. Nun behauptet das casino das es sich um einen Software Fehler handelt und hat mein Guthaben gelöscht.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Could you please advise how long have you been playing at 888 Casino? Have you made any deposits?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila