Afun Casino MX - У игрока возникла проблема с задержкой вывода средств.

I've been trying to recover $805 from a withdrawal, but they haven't given me a solution. They made me clear my cache and everything, but they still haven't given me a solution. It's just that I'm here every time I come in

He estado tratando de recuperar $805. De un retiro y no me dan solución. Me hicieron borrar cache y todo pero ni así me dan solución solo que estoy cada vez que entro

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Afun Casino MX.

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly that your payout request appears as pending?
• Do I understand correctly that you were informed the casino couldn't process your payout, and the amount was returned to your balance?
• Is there any option for you to request a payment to a different payment method?
• Is your account verified?
• Which payment methods have you used in the past to deposit and withdraw in the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas, look, that day I made 3 withdrawals, one for 228, another for 805, and another for 662. Withdrawals to the same bank account, of which only the 228 and 662 were received.

Later, I continued playing, but I filed a claim. They told me there was a delay in the finance department due to an overload of payments. They said they were going to refund me, so I continued playing, but I'm always checking my balance since what I was playing was bonus after bonus. And I never saw the refund of those 805 in my credit balance. After finishing the 662-peso bonus, they gave me a 4,000-something bonus—I don't remember the exact amount—from which I had to make a roll of 62,000-something. I finished that one and requested a two-payment withdrawal for fear of not receiving it anymore. I did it to another bank account since I already have two deposited into my account.

I tell you that in all the claims I made, I was attended by different agents who do not keep track, they do not give you. Folio number, some answer me others just read me. Chaos the second to last one asked me to clear cache and restart the application but nothing appeared. I went back to the chat and the person who helped me told me that they had the solution the day I sent you this message in the afternoon and... I went back in and the last agent told me that that money had already been returned to me by finance and that was the final verdict "Almost almost no more screwing, there is no solution" I was very upset because they all told me the finance error and in the end they disassociated themselves from that money they never returned it to me besides I am obsessed with numbers I never saw that I don't have many screenshots but I got this.

Hola tomas pues mira ese día yo hice 3 retiros uno de 228, el de 805 y 662. Retiros a la misma cuenta bancaria de los cuales solo me llegaron el de 228 y 662.

Posteriormente segui jugando pero metí la reclamación me comentaron que había retraso en el área de finanzas debido a saturación de cobros. Que se me iban a devolver entonces yo seguí jugando pero siempre voy checando saldo ya que lo que jugaba era un bono tras bono. Y yo nunca vi la devolución de esos 805 en saldo a favor. Ya que después d terminar el de 662 pesos me dieron un bono de 4mil y algo no recuerdo la cantidad exacta de la cual tenía que hacer un rollo ver de 62 mil y algo. Ese lo acabe y pedí el retiro en 2 pagos por miedo a que ya no me cayera lo.hice a otra cuenta bancaria ya que tengo 2 ingresadas en mi cuenta.

Te comento que en todas las reclamaciones que hice me atendieron agentes diferentes los cuales no llevan un control, no te dan. Número de folio, unos me contestas otros solo me.leyeron. caos el penúltimo me pidió borrar cache y reiniciar la aplicación pero no me apareció nada. Volví a meterme al chat y la persona que me atendió me dijo que la.soluciin la tenía el día que te mandé este mensaje por la tarde e...me volví a meter y el último agente me comentó que ese dinero ya me lo había regresado finanzas y esa era el último veredicto "Casi casi ya no frieges, ya no hay solución" me moleste mucho porque todos me dijeron el error de finanzas y al final se deslindaron ese dinero jamás me lo regresaron aparte soy obsesiva con los números nunca vi eso no tengo mucha capturas pero saque esto.

Thanks for your reply and detailed explanation.

Have you asked the casino to provide you with a detailed game history or a detailed transaction history showing the relevant changes in your active balance?

Please let me know.

Hi Tomas, look, these are screenshots I took today of both the deposits that arrived and the failed ones, and also the response to the request you told me about.

Hola tomas mira estás son capturas que tome hoy tanto de los depósito que si me llegaron como los fallidos y también la respuesta al solicitar lo que me comentaste

Thanks for sharing the evidence.

From our point of view, there is not enough evidence to conclude that the balance disappeared from your account. The screenshots show you withdrew from the casino other amounts shortly after the 805 payout failed.

Please let me know if there are any circumstances I haven't considered or overlooked.

Dear Merce3113,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru