Afun Casino MX - Учетная запись игрока закрыта.

I was going to withdraw my earnings from afun.mx, but they blocked me and now I can't log in.

Iba a realizar un retiro de mi ganancia afun.mx al final me bloqueó y ya no me deja entrar

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Could you tell me which games you focused on? A: Fortune 500 Tada slot machine casino

Had you completed verification before losing access to your account? A: Yes, it was verified

Did your winnings accumulate while a bonus was active or without an active bonus? A: Neither a bonus nor a bonus was active.

¿Podrías decirme en qué juegos te centraste: R: casino tragamonedas fortune 500 tada

¿Habías completado la verificación antes de perder el acceso a la cuenta?R: si fue verificado

¿Sus ganancias se acumularon mientras un bono estaba activo o sin un bono activa? R: No estaba activa ni un bono

Hello Deyvis,

We would like to update you that due to Kristina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kristina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kristina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you very much for your reply, Deyvis. Have you tried contacting the casino regarding this issue? Could you please forward all relevant correspondence between you and the casino to [email protected]? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Dear Deyvis,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.