Amonbet Casino - Игрок не может закрыть свой аккаунт.

I played at Amonbet and suffered significant financial losses. I subsequently requested the closure of my account. However, the company enticed me to continue playing with bonus offers. After requesting account closure again, I received no response. Finally, citing player protection laws, I threatened to demand a refund of my losses and account closure. Even then, there was no reaction. My losses at this casino amount to between €1,000 and €5,000. I demand a refund of this amount. I am a resident of Germany, as the corresponding input field was not working. Sincerely, Victor

Ich habe bei Amonbet gespielt und dabei erhebliche finanzielle Verluste erlitten. Daraufhin habe ich die Schließung meines Kontos beantragt. Das Unternehmen hat mich jedoch mit Bonusangeboten dazu verleitet, weiterzuspielen. Nachdem ich erneut die Schließung meines Kontos gefordert hatte, erhielt ich keine Rückmeldung. Schließlich habe ich unter Berufung auf das Spielerschutzrecht die Rückerstattung meiner Verluste und die Kontoschließung angedroht. Auch daraufhin erfolgte keine Reaktion. Meine Verluste bei diesem Casino belaufen sich auf einen Betrag zwischen 1000 und 5000 Euro. Ich fordere die Rückerstattung dieses Betrags. Ich bin in Deutschland ansässig, da das entsprechende Eingabefeld nicht funktionierte. Mit freundlichen Grüßen, Victor

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Dear KIILLER31,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at [email protected].

Thank you in advance for your cooperation.

Best regards,

Veronika

I forwarded the conversation via email.

Ich habe per Email die Unterhaltung weiter geleitet.

Thank you for your emails. I understand your frustration, and I will do my best to assist you.

When applying for a self-exclusion, it’s important to clearly state the reason why you want your account to be deactivated and specify the exact time period of the exclusion. Make sure the email subject line is clearly marked and easy to recognize. Casino support teams often receive a high volume of emails daily, so a well-labeled subject line will help ensure your request is noticed and processed more quickly. Additionally, I strongly recommend that you always save a copy of your self-exclusion request—whether it’s a sent email, a chat transcript, or a screenshot. Having valid proof of your request can be extremely helpful in case of future disputes or misunderstandings.

Example: 

 Email subject: Self-exclusion due to gambling addiction

Player’s info: 

First name: 

Last name: 

DOB: 

Casino login: 

Email address: 

"Greetings Amonbet Casino, 

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling related marketing material for a minimum period of xxx months/years (lifetime). 

The reason that preceded my decision is gambling addiction. 

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period." 

Please send another email to Amonbet Casino, add my email address [email protected] to CC, and keep me informed about any further developments. Thank you in advance. 

Hello KIILLER31,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru