Amonbet Casino - Вывод игрока был отложен.

Great casino so far, I’ve actually won 14 k euros, unfortunately was a bit of back and forth with verification. Sending the same stuff over and over but I think that’s what all casinos do as they know gamblers don’t think rationally and give the money back in anger. 

I’m not doing that, so account is now verified it seems as I was told I can only withdraw 3k per week and 15 k per month. 

It’s now Sunday 9 th November. It’s the last day of the week, and I was told that I can still catch this weeks withdrawals.

I will update this as we go along, great games. Most of my favourites. No play and go or net ent but the others games are great 3 oaks etc. 

It’s Monday afternoon. 

Just received this email. 

We inform you that the funds have been returned to your balance. If you have any questions, please contact the support team.

Have sent 3 emails all of which have been ignored so far

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear tobythetr, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Amonbet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please clarify who instructed you to adhere to the weekly withdrawal limit? Furthermore, was the request made on Sunday your only request for the week?
• Have you made any successful withdrawals before?  
• Have you accumulated your winnings with or without an active bonus? 

Please be aware that casinos handle a high volume of emails daily, and a response within a few hours may not always be feasible. We recommend allowing an additional 24 hours for the casino to reply.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Hi they have replied , they said I had duplicate account which is a lie.

they stripped all the winnings except my original deposit . Said decision is final. I’ve been researching and they don’t pay anyone at all . It’s completely fraudulent and they are manipulating the system with fake reviews on here and trust pilot . They have other casinos slot lair legion bet and lucky wave . All scam casinos .

i spoke to someone on instagram from their place and they said

I’ll never get the money and that I’m a fucking addict . They quickly deleted the comment and said they will talk to support and get back to me . Since then they have blocked me on there also

i used no bonus as I read that people that used bonus had been scammed

Also that have done work on promo for company have been scammed

read below

Hey I got robbed by Ammon bet for 14 k guessing you didn't get hit money

07:27

Oh my god

nope, I think the

whole thing is a scam. Another account did some promo for them and not been paid either, really pissed off

Yes they are scammers. They run 4 fraudulent casinos. They steal from everyone that plays no one gets paid at all . I'm broken from the experience. How did they contact you ? Do you have any contact details for them ?

Another response from a fellow victim

that did work for them

I’m so sorry, I can’t even imagine the stress, mine was a bit different, I was contacted on the behalf by an agency to do some promo for them. After I posted the content and sent the invoice, the agency email miraculously disappeared. I’ve emailed them via the website and zero response, the only way I can get them to answer anything is if I write a comment on one of their posts. They owe another girl money for promo too who they are also ignoring!

And this

I can imagine, I’m absolutely livid about mine and it’s only £400 so I can’t imagine how you must feel! I’m just going to keep writing stuff on their posts every week and I’ll also leave a trust pilot review and a google review, they are very shitty dishonest people and I hope they get their dues

They are tricking people with fake reviews on trust pilot check it out

Dear tobythetr,

thank you for your replies.

Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

I don’t have much more than I’ve already written here

Issue not resolved

Dear tobythetr,

Thanks so much for sharing all the details and taking the time to explain everything so clearly. I really appreciate it.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana ([email protected]), who will contact the casino directly and manage all communication from here. We want to be fully transparent with you. In the past, some of our messages to this casino have gone unanswered, so there’s a chance they may not respond again. However, we’ll do everything we can to encourage their cooperation and give your case the best possible chance of progress.

No action is needed from you at this point. Your Resolver will reach out through this thread if anything else is required.

Kind regards,

Katarina

Thank you

Dear tobythetr,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Amonbet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Thank you they are scammers so it’s unlikely

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Jana