APEXCASINO - Игрок заявляет о задержке выплат.

Hello. I play from Russia. I submitted a withdrawal request for 40,000 rubles at Apex Casino (mirror site: cosmic-apeks7.com). The request has been in "Processing" status for over 48 hours, even though my profile is fully verified and the site rules have not been violated. Customer support initially stated that they had forwarded the request to the finance department for expedited processing. A day later, another operator stated that there was no withdrawal timeframe and suggested clicking the "Accelerate Withdrawal" button again. After warning me about the complaint, senior specialist Tyler got involved. He also refused to provide a specific payment timeframe, citing vague technical delays from the payment provider. This indicates that the casino is deliberately delaying the process. I request the Casino Guru team to assist me in resolving the dispute and facilitating the payment of funds.

Здравствуйте. Играю из России. Подал заявку на вывод 40 000 рублей в Apex Casino (зеркало сайта: cosmic-apeks7.com). Заявка находится в статусе «В обработке» уже более 48 часов, хотя профиль полностью подтвержден, правила площадки не нарушались.Служба поддержки сначала заявила, что передала запрос в финансовый отдел для ускорения. Спустя сутки другой оператор сказал, что сроков вывода нет, и предложил снова нажать кнопку «Ускорить вывод». После предупреждения о жалобе подключился старший специалист Тайлер. Он также отказался назвать конкретные сроки выплаты, сославшись на абстрактные технические задержки платежного провайдера.Налицо намеренное затягивание процесса со стороны казино. Прошу команду Casino Guru помочь в разрешении спора и поспособствовать выплате средств.

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Dear Smerch,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Smerch,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean