BC.Game Casino MX - Аккаунт игрока временно заблокирован.

Hello, about three months ago I opened my account with BC Game Mexico. My account is verified, and I even made two withdrawals before they blocked it without any problems. The last time, I tried to withdraw approximately $970. It wasn't bonus money; I deposited funds and won $1000 based on that deposit. I made a withdrawal of approximately $970, and the withdrawal was showing as "processing." Suddenly, the session closed, and when I tried to log back in, I couldn't access my account. It says it's temporarily suspended and that I should contact them by email. I've already sent an email, but I haven't received a response. I haven't gotten a response through any channel.

Hola hace aproximadamente como 3 meses abri mi cuenta en bc game mexico, mi cuenta esta verificada e incluso realice como dos retiros antes de que me la bloquearan y no tuve ningún problema, la ultima ves quise realizar un retiro de $970 aproximadamente no era dinero ganado con un bono, yo le deposite y abase de lo que deposite gane 1000 pero realice retiro de aprox $970 y el retiro me aparecia como procesando, cuando de repente se cerró la sesion y al querer ingresar a mi cuenta ya no pude acceder, dice que esta suspendida temporalmente y que me pusiera en contacto por correo y ya envie correo y no me dan respuesta, por ningun medio me dan respuesta.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• When exactly did you create your casino account, and when was it closed?
• Do I understand correctly that you haven't received any clarification from the casino regarding this issue?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

I don't know the exact date I created my account; it was in August, but I don't remember the exact day. I've been playing slots and haven't received any response from the casino.

No se exactamente la fecha en la que cree mi cuenta, fue en agosto pero no recuerdo con exactitud el dia, y estuve jugando en tragamonedas y no eh recibido ninguna respuesta por parte del casino

Hello Shaav,

We would like to update you that due to Kristina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kristina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kristina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru