Beem Casino - Проверка игрока задерживается.

My payment has been in process since March 9th, there were no missing documents that I uploaded. But nothing happened from the support I was blocked. It's about 400 euros what I get from them and not even getting an answer is already outrageous. I just want the money I'm entitled to.

I'm not getting any more answers.

Absolute rip off.

Seit dem 9.3 ist meine Zahlung in Bearbeitung es fehlte nicht was an Dokumenten diese habe ich hochgeladen. Doch nichts passiert vom Support wurde ich blockiert. Es handelt sich um 400 Euro was ich von denen bekomme und noch nicht mal eine Antwort zu bekommen ist schon eine Unverschämtheit. Ich möchte mur mein Geld haben was mir zu steht.

Ich kriege ja keine Antworten mehr.

Absolute abzocke.

Hello Esma,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Beem Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did you send all the documents? Did you receive any respond from them since? Is your balance accumulated from real money or bonus too?

Please note that the verification and your first withdrawal may take up to 14 days so in this case I would definitely recommend to just wait.

Looking forward to your answer.

Regards,

Nick

I made a payment weeks ago and I had already uploaded the documents there. I canceled this payment of 130 euros because it took too long for me.

And now it's a payout of 400 euros, which I insist on getting this time too. In live support, however, they always only answer me with reassurance and that they have no influence on it.

I've written to the other support team a few times by email, but nothing comes back.

As I said, they haven't processed my documents yet, even though that was a long time ago, from the 130 euros. Of course I can wait until March 23rd, then it would be 2 weeks before I made the payment.

But I don't think anything will change there.

Ich habe schon vor wochen eine Auszahlung getätigt und dort hatte ich schon die Dokumente hochgeladen diese Zahlung von 130 Euro hatte ich abgebrochen weil es mir auch zu lange gedauert hat.

Und jetzt ist es eine Auszahlung von 400 Euro auf die ich auch diesmal bestehe zu kriegen. Im live Support antworten die mir aber immer nur mit Vertröstung und das die keinen Einfluss darauf haben.

Per Email an den anderen Support habe ich schon paar mal geschrieben aber es kommt nichts zurück.

Wie gesagt haben die meine Dokumente noch gar nicht verarbeitet obwohl das schon sehr lange her ist also von den 130 Euro. Klar kann ich noch bis zum 23.3 warten dann wären es 2 Wochen wo ich die Auszahlung getätigt habe.

Aber ich glaube da wird sich nichts ändern.

Hello Esma,

If you are not verified yet, it probably won't be paid out until yet. Could you please advise when did you send them the documents and if they let you know whether they are approved or not?

Regards,

Nick

Dear all,

the payment was made successfully today, we're very sorry for the delay.

Kind regards,

BeemCasino Team

Dear Esma,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days. Could you please confirm that the payment has arrived?

Hello

Thank you I have received the payment.

Hallo

Dankeschön ich hab die Zahlung erhalten.

Thank you Esma for letting us know that the money has arrived. Please do not hesitate to contact us if you will come across any other trouble again in the future.

Regards,

Nick