Bet7 Casino BR - Вывод средств игроком задерживается из-за проблем с верификацией.

Good morning! I’m begging you to help me with this situation. I made a deposit on bet7 on August 13, placed a few bets, and managed to build up a balance of R$ 6,796.03. The first time I tried to withdraw, they asked for proof of address (which I sent immediately); it took 5 days to verify. After that, I tried to withdraw again, but it was denied. They claimed I needed to receive a phone call to confirm my information, and I’ve been waiting for that call for almost 7 days now. I’m concerned because I later saw on the website "reclameaqui.com.br" that their rating is very low and they don’t respond to users—it seems like a scam. Please help me get my money back; I really need it...

Bom dia! Peço implorando que me ajudem nessa situação. Depositei na bet7 no dia 13/08, fiz alguns jogos e consegui levantar um saldo de R$ 6796,03. Na primeira vez que tentei sacar requisitaram um comprovante de endereço (que enviei imeditamente), demorou 5 dias para a verificação, após isso tentei sacar novamente e deu negado, eles alegaram que seria necessário uma ligação para confirmar dados, estou há quase 7 dias esperando essa ligação. Estou preocupado por que vi depois que no site "reclameaqui.com.br" a nota deles é baixissima e não respondem os usúarios, parecendo um golpe. Peço por favor, que me ajudem a recuperar o valor, preciso desse dinheiro...

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings? Were they slots, live casino games, or sports betting?
• Which documents did you submit to the casino for the verification of your account?
• When was the last time you communicated with the casino regarding the verification call? Did the customer support specify when exactly the call is expected to take place?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Good morning!

Mostly at the casino.

I sent my ID (identity document), proof of residence, and the other information required for registration.

The last time I contacted them regarding the verification call was last Monday (August 24). They didn’t give me a specific date or deadline; they just told me that the call always takes place during business hours (Monday through Friday, from 8 a.m. to 6 p.m.)... But that’s very vague, and I’ve been waiting for the money for a long time.

Thank you for helping me, Veronika!

Bom dia!

A maioria em cassino.

Enviei RG (documento de identidade), Comprovante de residência, e as outras informações necessárias no cadastro.

A última vez que entrei em contato a respeito da ligação de verificação foi na última segunda-feira (24/08 ). Não me falaram nenhuma data especifica ou tempo limite, só me disseram que a ligação sempre ocorre em horário comercial (segunda à sexta, das 8 às 18 horas)... Mas isso é muito vago, estou a muito tempo sem o dinheiro.

Agradeço por estar me ajudando, Veronika!

Good morning!

On Tuesday, they called me, then approved my withdrawal, but later disabled it again. Now they’ve asked for proof of my bank account (which I’ve already sent), and I’m waiting for it to be confirmed so I can withdraw my money.

Bom dia!

Terça Feira eles me ligaram, após isso liberaram o meu saque, mas depois desativaram o saque novamente, agora pediram comprovante de conta bancaria (ja enviei), estou esperando ela ser confirmada para que eu consiga sacar o meu dinheiro

Thank you for the updates.

Before we proceed with the investigation, please forward me all the communication between you and the casino's customer support regarding the verification requests to [email protected].

Kindly include the documents that are still pending verification by the relevant department as well.

Dear Davitrk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.