BetBoom Casino MX - Аккаунт игрока был закрыт несправедливо.

Hello, good day. When I opened many casinos, I just registered them and left them there until recently when someone recommended this one to me. I verified my account, they accepted me, and I played, lost, won, deposited, and withdrew without any problems. Today, especially when I won a good amount, they blocked me and told me I had another linked account, which is a lie because I have screenshots showing that when I checked the account that was just blocked, it was shortly after they blocked the others.

Hola buenas, cuando abrí casinos muchos solo los registre y los dejé hay hasta apenas ahora que me lo recomendaron verifique una cuenta y me aceptaron y todo y jugué perdí gana deposite y retire sin ningún problema, hoy especialmente cuando gane una ganancia bien me bloquean y me dices que tengo otra cuenta vinculada cuando es mentira porque tengo las capturas que cuando verifique en la cuenta que me acaban de bloquear fue en poco tiempo cuando me bloquearon las otras.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear coqueto1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Additionally, is there a possibility that you have previously established a gaming account at this casino?
• Have you ever accessed the site using a VPN?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

The thing is, when I started playing at casinos, I created accounts but never verified them because I kept forgetting the passwords. Then someone recommended Betboom, so I signed up and verified them. At that moment, all my accounts at their casino were blocked. I've been playing, depositing, and withdrawing without any problems, and then yesterday, after winning a good amount, they blocked me and told me I had another account when all the others were already blocked. It seems unfair that they did this to me after I won a significant amount. They told me to send an email to unblock the other account, and I thought, well, if they can unblock another account, why not the one they just blocked? They never gave me a solution. I really liked Betboom because of the spins, and then they do this to me. I was so excited because I finally won a good amount, and then they bring me down. I don't understand why they didn't tell me from the beginning or block the account I was already playing with and that was already verified. If that's the point, they should have blocked me from the start, not now that I won the roller. 😭🥹

Lo que pasa es que cuando empecé con los casino hacia las cuentas pero nunca verificaba onse me olvidaban las contraseñas hasta que me recomendaron el betboom inicié y verifiqué, en ese momento se bloquearon todas las cuentas que tenía en su casino, he estado jugando bien depositando y retirando sin ningún problema y ayer que gane una cantidad bien resulta que me bloquean y me dicen que tengo otra cuenta cuando todas ta están bloqueadas, se me hace injusto que me lo hicieras cuando gane bien la cantidad. Y me dicen que mande correo para desbloquear la otra cuenta y digo bueno si pueden desbloquear otra cuenta porque no la que me acaban de bloquear y nunca me dieron solución, tan bien que me gustaba betboom por los giros y me hacen eso, yo emocionado porque por fin gane bien y me dan para bajo, no entiendo porque desde un principio no me dijeron o me bloquearon la cuenta con la que ya estaba jugando y ya estaba verificada, porque si ese es el chiste me hubieran bloqueado entonces desde un principio no hasta ahora que gane el roller.😭🥹

Dear coqueto1, thank you for your response. Please allow me to ask you a few questions to clarify your situation.

• When exactly was your original account blocked? Could you kindly describe the reason for the account closure?
• Was your original account fully verified before it was closed?
• Did you activate or play with any bonuses in your original account or in your second account?
• Before creating a new account, did you contact the casino customer support to request the reopening of your previous account?

Thank you in advance for your reply.

Best regards,

Attila

Dear coqueto1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru