BetHype Casino - Удаление учетной записи игрока задерживается.

I contacted support 2 weeks ago to have my account deleted and it still hasn't been deleted.

I simply want my account deleted because I don't want you to have my data. With all this trouble, I'm very worried that they'll do the same to people who are having problems with the game. I think they should investigate this platform; deleting an account is very easy.

Hable con soporte hace 2 semanas para que eliminen mi cuenta y todavia no fue eliminada.

Simplemente quiero la eliminacion de mi cuenta porque no quiero que tengas mis datos, con todo este problema me preocupa muchisimo si le hacen lo mismo a personas que tienen problema con el juego, creo que deberian investigar esta plataforma, eliminar una cuenta es muy sencillo.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetHype Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps if available, to my email at [email protected]
• When was the last time the casino allowed you to deposit?

If your account is currently not blocked, as the next step, I recommend you contact the casino with a self-exclusion request via email at [email protected], and at the same time, include me in the copy of the email to [email protected]

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings BetHype Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas