Betjili Casino - Баланс игрока был конфискован без каких-либо доказательств.

Title / Issue: Balance confiscated under "betting fraud/adjustment" without evidence – multiple users affected Complaint Description / Full Text: I am submitting this complaint against BetJili Bangladesh, which claims to be a partner of HeyVIP. Deposit: I deposited BDT 1000 to BetJili. Gameplay / Balance: After playing normally, my balance increased to BDT 3600, which includes my winnings from gameplay. Bonus / Turnover: I also claimed a bonus and have fully completed its turnover of 25,000, so bonus abuse cannot be a reason for the adjustment. Withdraw / Adjustment: Despite this, BetJili confiscated/adjusted my entire 3600 BDT, including deposit, winnings, and bonus turnover, under an allegation of "betting fraud," without providing any evidence. Support / Customer Service: I contacted BetJili support, and they claimed "fraud" but did not provide any proof. I also contacted HeyVIP (BetJili’s claimed partner) requesting written clarification on who authorized the adjustment and under which rule. Public Pattern / Scam Allegation: I have found multiple public complaints on BetJili’s official Facebook page where other users report identical balance confiscations and adjustments under the same "fraud" excuse. This clearly indicates a systematic issue, not an isolated case. Many users have lost money unfairly, which suggests scam-like behavior by the casino. Evidence attached: Screenshot of my account balance and adjustment history Screenshots of BetJili support chat where fraud was alleged Screenshots of multiple Facebook complaints from other users (If available) HeyVIP email communication Requested Resolution: Immediate restoration of my full balance (BDT 3600) Clear written explanation with supporting evidence if any rules were allegedly violated If this issue is not resolved promptly, I will escalate it further using all supporting screenshots and documentation to ensure a fair resolution.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear munna6800, Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise if you currently have access to your gaming account?
• Has the casino voided your whole account balance or only the bonus winnings?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Subject

Re: Complaint – clarification regarding account and IP usage

Dear Attila,

Thank you very much for your reply and for giving me the opportunity to clarify the situation further.

I would like to clearly state the following:

I have never placed any bets on this casino before creating this account. This was my first and only account on Betjili Casino.

I used only my personal mobile phone and my own mobile data connection. This type of internet connection is private and cannot realistically be used by other people, so there is no possibility that someone else from my household or another person used the same IP address to create or access an account at this casino.

Unfortunately, the issue I am facing does not seem to be isolated. Betjili Casino has been doing this to many players. Their system appears to automatically adjust or void balances, and when players contact their live chat support, they are accused of fraud without being provided any specific evidence or rule violation. The same thing happened to me.

If you review Betjili Casino’s Bangladeshi Facebook page, you will see that thousands of users are reporting the same type of problem, which strongly suggests a recurring pattern rather than an individual violation.

In my case, I have all the evidence related to what happened, including screenshots and records, and I am fully prepared to provide them if required for the investigation.

I am not making accusations without reason; I am simply asking for a fair, neutral, and transparent review of my case based on facts and evidence.

Thank you again for your time and support. I sincerely hope this matter can be resolved fairly.

Best regards,

*****

(munna6800)

Dear munna6800, thank you for your response. Could you please forward the aforementioned evidence along with any relevant communication between you and the casino? You can reach me via email at [email protected].

Thank you for your patience and cooperation.

Dear munna6800,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru