Betmaster Casino IE - Вывод средств игроком задерживается.

I won around 90 euro on the 13th and went to withdraw the money and it was always returned to the account 24 hours later, I then decided to play with it to see if me losing 30 odd euro of it would help and its 3 weeks later and its still not coming through, I had this issue back in december just gone and the support team never helped me whatsoever, and I made a complaint here and the next day It came through so im opting to go the same route again as I know their support team will offer me 0 help and once I have this money im never using their website again.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Cian765,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Could you please specify how many days ago was your withdrawal requested?
• Was your account, including the payment method, successfully verified?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you.

Thank you in advance.

Best regards,

Attila

Hi, no my account is fully verified and I have been using betmaster for a year at least and done many withdrawls, my first request was on the 13th of january, and after that the money is placed back into the account after 24hrs and ive been repeating the cycle of sending the withdrawal request and then not receiving any payment, its been the same bank account from when I first opened the account, and as I said my account is fully verified.

Dear Cian765,

Thank you for your reply. Could you please attach a screenshot of your withdrawal? Additionally, could you please forward your communication with the casino in relation to this issue? You can reach me via email at [email protected], or you can post screenshot here.

Thank you for your patience and cooperation.

Dear Cian765,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru