Betmaster Casino MX - Игрок столкнулся с проблемами при выводе средств.

Betmaster won't let me withdraw my $40,295.14. They want documents from a third party who helped me with the initial deposit. I've already verified my identity, but they keep asking for private information from another person that I can't provide for security reasons. I've offered other forms of verification, but they won't accept them. For this unfair reason, I ask for your kind assistance.

betmaster no me deja retirar mis $40,295.14 quieren documentos de un tercero que me ayudo con el deposito inicial yo lla verifique mi identidad pero ellos siguen pidiendo datos privados de otra persona que no puedo dar por seguridad e ofrecido otras formas de verificación y no aceptan por esa injustamente razón pido de su amable ayuda porfavor

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Tripas369,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and the additional verification requests.

To better understand your situation and assess the case properly, I would like to ask you a few important questions:

• Could you please clarify what you meant by someone "helping with the initial deposit"? Do I understand correctly that a third party’s payment method was used to deposit funds into your casino account?
• Have you made any deposits using your own payment method, or were all deposits made via this third party?

These details are very important, as the use of third-party payment methods is often restricted by casinos due to AML (Anti-Money Laundering) regulations, and we need to clearly understand the circumstances of your deposit to evaluate whether the casino’s request is justified.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela