Betmaster Casino MX - Отказ игрока от участия в турнире отложен.

I would like your help with my withdrawal from Betmaster casino, as they canceled all my withdrawals on January 3rd. I had already made withdrawals, but on that day I won over 200,000 pesos and they automatically canceled them. They've given me the runaround, but yesterday I sent them the last thing they said I needed, which was a bank statement for a deposit I made to the casino. I sent it, but they still won't let me withdraw. If you could help me, I would be eternally grateful.

Quisiera q me ayudarán con mi retiro del casino betmaster ya q me cancelaron los retiros desde el día 3 enero ya había hecho retiros sino q ese día gane arriba de 200 mil pesos y en automático me cancelaron los retiros me an dado muchas largas pero el día de ayer les mandé lo último q según me hacia falta q era un estado d cuenta de un depósito que se ISO al casino pero ya se les envié y aún no me permite retiras si me pudieran ayudar se los agradecería de corazón

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Could you please specify how many days ago was your withdrawal requested?
• Was your account, including the payment method, successfully verified?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you.

Thank you in advance.

Best regards,

Attila

Dear Edgar_iglecias_1990,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru