Betmaster Casino MX - Подтверждение учетной записи игрока задерживается.

They're denying me account verification because I registered a different name than the one on my INE (Mexican voter ID). I explained my situation and requested the correction of my information, as outlined in the terms and conditions contract. I opened the account three days ago, but obviously I have considerable profits, and they'll do everything they can to avoid correcting my information so I can't withdraw my money, which is mine; I earned it with my deposits. It's incredibly frustrating to be talking to a brick wall, and they refuse to help in any way.

m niegan la verificación de la cuenta ya que registre un nombre diferente al de mi ine explique mi situación y pedi la correcion de los datos tal y como lo marca rl contrato de términos y condiciones hace 3 dias abrí la cuenta pero obviamente tengo ganancias considerables y harán lo imposible por. No corregir mis datos para no poder retirar mi dinero porque es mio yo lo gane con mis depósitos es muy frustrante hablar con una pared literalmente y se niegan a ayudarte de ninguna manera

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise on the reason for entering a name that does not match your ID?
• Could you confirm the name on your ID? Additionally, what name did you use during registration?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

I received help creating my account, and the person who helped me from their device created the profile, but entered different information. Neither the date nor my name matched. When I used my account, I didn't edit this personal information, unaware that during verification, it wouldn't be allowed. The contract has a section where you can request modifications. The number does match, but when I started generating profits and reached 30,000 pesos, I tried to withdraw it, and it wouldn't let me. I don't even have a SPEI key; I did it from another account. But they maintain they can't do anything to give me my money, which I earned without bonuses.

And the person who created the account for me has her own account, and it's been almost a week now and I still don't know how to get my money back because I need it.

Yo recibi ayuda para crear mi cuenta y la persona me ayudo desde su dispositivo creo el perfil puso otros datos ni la fecha coincide ni mi nombre y yo al usar mi cuenta no edite esos datos personales desconociendo que cuando se hiciera una verificación no me lo permitiría en el contrato hay un apartado donde se puede pedir la modificación el numero si coincide pero al momento de generar ganancias con mi propio y llegar al acumulado de 30 mil pesos quise retirarlo y no me lo permitió inclusive yo no cuento con clave spei lo hice desde otra cuenta, pero ellos estan en su postura de mo poder hacer nada para darme mi dinero generado sin bonos

Y la persona que me creó la cuenta ella tiene una cuenta propia y llevo ya casi una semana sin saber como recupero mi dinero porque lo necesito

I need to withdraw my funds, but they won't let me because they're requiring verification. When they helped me with my registration, they used the name jns, a person who was already registered and has since deleted their account, but they won't let me verify a new one.

Necesito retirar mis fondos y no me dejan retirar porque piden la verificación. Y al momento de ayudarme con mi registro se hizo con el nombre de jns persona ya registrada que igual ya elimino su cuenta pero no le permiten verificar una nueva

Dear Player, thank you for the provided information. We regret to inform you that we are unable to assist you further with this complaint. Ultimately, it is each player's responsibility to enter accurate and truthful information during the registration process. Casinos generally have the right to block accounts in cases where false information has been submitted. Additionally, we advise against opening multiple accounts from a single device, as this may lead to potential duplicate account violations.

I can only recommend that you always enter your personal information truthfully during the registration process and refrain from opening your account from a device which has already been used in the casino.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Attila