Betmaster Casino MX - Вывод средств игрока задерживается.

Hello, I have $53,000 MXN held in Betmaster since 07/31/2026.

I requested a withdrawal and it was rejected, with the funds returned to my balance. Since then, they've been giving me the runaround.

I ALREADY SUBMITTED ALL THE DOCUMENTATION:

1. Identification and photograph holding my identification

2. PDF account statements for May, June and July 2026

3. Bank statements for accounts ending in 4113 and 1668 that I used to make deposits

4. MercadoPago receipts

Evidence: I have screenshots showing all the PDFs attached in the chat.

However, support told me they "haven't received" those same documents yet. And now they're saying there's "a verification request in process" and that I should "wait." Screenshot attached.

The problem: My account has been showing as "Verified" in green for weeks. Screenshot attached.

They also don't allow me to make withdrawals of smaller amounts.

This is unlawful retention and endless delays to get me to give up.

I REQUEST: Immediate release of my $53,000 MXN.

Hola, tengo $53,000 MXN retenidos en Betmaster desde el 31/07/2026.

Solicité retiro y me lo rechazaron, devolviendo los fondos a mi saldo. Desde entonces me tienen en vueltas.

YA ENTREGUÉ TODA LA DOCUMENTACIÓN:

1. Identificación y fotografía sosteniendo mi identificación

2. Estados de cuenta PDF de Mayo, Junio y Julio 2026

3. Estados de cuenta de las cuentas terminación 4113 y 1668 que usé para depositar

4. Comprobantes de MercadoPago

Evidencia: Tengo capturas donde se ven todos los PDF adjuntos en el chat.

Sin embargo el soporte me responde que "aún no han recibido" esos mismos documentos. Y ahora dicen que hay "una solicitud de verificación en proceso" y que debo "esperar". Adjunto captura.

El problema: Mi cuenta aparece como "Verificada" en verde desde hace semanas. Adjunto captura.

Tampoco me permiten hacer retiros de montos menores.

Esto es retención indebida y vueltas infinitas para que desista.

SOLICITO: Liberación inmediata de mis $53,000 MXN.

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Dear Soledadrs27,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

But I was already verified a long time ago. Image attached.

pero yo ya estaba verificada desde hace tiempo atrás anexo imagen

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Soledadrs27,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean