Betmaster Casino MX - Вывод выигрыша игрока задерживается.

Yesterday night I opened my account at betmaster and the first thing that appeared were several options to deposit. I chose to deposit with my credit card since it is the end of the fortnight and I never play money that I already have considered for something special, I bet only 4 thousand pesos of which I was lucky and doubled them in the Sugar Rush, but when I wanted to withdraw, I was surprised that I could not because they forcibly asked me to make a spei transfer to release it, I had to use money that I already had allocated to comply with their requests thinking that they would release my withdrawal but it is time 24 hours later that they do not give me any information and I have to wait for their useless department of I don't know what... This is a mockery for Mexican players who demand honest casinos.

Ayer por la noche abrí mi cuenta en betmaster y lo primero que me apareció fueron varias opciones para depositar elegi depositar con mi tdc ya que es fin de quincena y nunca juego dinero que ya tengo considerado para algo en especial, aposté solo 4 mil pesos de los cuales tuve suerte y los duplique en el Sugar Rush, pero para cuando quise retirar, me llevo la sorpresa de que no podía pues forzosamente me pedían realizar una transferencia spei para que me liberarsn, tuve que usar dinero que ya tenía destinado para cumplir con sus peticiones pensando que me liberarian mi retiro pero es la hora 24 horas después que no me dan razón las que tengo que esperar a su inútil departamento de no se que.... Esto es una burla para los jugadores mexicanos que exigimos casinos honestos.

Dear Ratmaster,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Ratmaster,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Ratmaster,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru