Betsolid Casino - Вывод средств игроком задерживается.

my withdrawal wont work it freezes when i try on the screen of my picture

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you tried accessing your casino account using a different browser or device to see if the problem persists?
• Have you tried clearing your cookies and cache, deleting your browser history, and then logging into your account again to see if the issue persists?
• Have you contacted customer support to ask whether there are any alternative ways to withdraw your winnings?
• Have you passed the full KYC verification, or at least submitted any identity documents for verification at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

I have not made any withdrawals before from this casino and i have tried all of things listed but without any luck the same issue still remains

• Have you completed the full KYC verification process at this casino, or have you at least submitted any identity documents for verification?

Also, please forward me all communication between you and the casino’s customer support regarding the issue you encountered when attempting to withdraw your winnings at [email protected]. Alternatively, you may post the relevant screenshots here.

i have not submitted any documents for this casino because the casino havent asked any and there is no way to send them

Dear patric04

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear patric04,

My name is Jana, and I will be pleased to assist you with resolving this matter. I sincerely apologize for the difficulties you are currently experiencing.

I will reach out to Betsolid Jackpot Casino separately regarding this issue and will keep you updated with any new information as soon as I receive it.

OK thank u very much

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.