BillyBets Casino - Игрок заявляет о задержке выплат.

I requested my first withdrawal on 19,3. and it got canceled on 24.3 what is after their 96hour manually waiting period. I requested a new one, and again after 96hour waiting time they told me in chat that i canceled the withdrawal myself. Thats not true at all, im trying my best to get my money. I requested my withdrawal for a third time now, and im hoping that same issue will not happen again. The support is bit off, they look like they dont care about my problem, is answering with a bit delay.

Is there anything i can do?

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Dear Aleksi1999,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

This website has 500e withdrawal limit, i have been thinking that maybe this website doesnt have the money to pay me, and they make excuses like this? Can this be true?

I contacted chat once again and threated them with official report if my withdrawal gets canceled for third time. They apologized and said its their technical error. Interesting part here is that, same operator blamed me for the issue before my threatening..

Dear Aleksi1999,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Aleksi1999,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla