Bison Casino - Сумма бонусов, начисленных игроку, оспаривается.

bi casino thinks that I haven't turned over the 200 PLN x20 bonus. I'm sending photos from when I started playing with the bonus and what amounts were turned over.

bi casino uwaza ze nie obróciłam bonusu 200 zl ×20 wysyłam zdjęcia od kiedy zaczęłam grać za bonusowie i jakie kw9ty były obracane

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Can you see the progress of your bonus play in your gaming history? Is there a progress bar showing how much you have already wagered while the bonus was active?
• Could you describe your issue in more detail? Is the bonus still active in your account, or has it expired?
• Which games have you played so far while this bonus was active?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika