BK8 Casino - У игрока конфискуется баланс.

My withdrawal request was not being processed for a long time, and when I contacted support, I was told that my balance would be forfeited.

When asked for the reason, I was told that the review process is confidential and therefore not disclosed.

I think that's incredibly unfair.

Please retrieve the balance.

出金申請が中々処理されず、サポートに問い合わせると残高を没収するとの内容でした。

理由を聞くも審査プロセスは機密なので非公開とのことです。

あまりに理不尽だと思います。

残高を取り返してください

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Dear rengoku3,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra