Blind Luck Casino - Вывод средств игрока задерживается.

Im looking for some advice. I have been using BlindLuck online casino recently. As of the 30/01/2026 I have a pending withdrawal of £300. On the 31/01/2026 I received a bonus of £64. This £64 went on to win £700. £400 was them removed when the waging limit was complete as the rules state only 5 x wages can be won i then when on to win a further £300. Total i. The account was £600 i then cancelled my previous withdrawal and withdrew £900. Then on 2/02/2026 they cancelled the withdrawal and ask me to provide a picture of myself with my ID this was accepted and then I withdrew the money again. On the 3/02/26 i then receive and email to advised there had been a breach in the wagering rules and nothing over 5x the bonus amount can be won and removed £570 from my account. I have provided them with all the information and screen shots on my account to show this is not the case. They have came back to me today 4/2/2026 to say the decision is final. If there anything I can do? Over £900 in total has been taken due to this. 

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Lquiggs78,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Lquiggs78,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi I have received the withdrawal but they have still not giving me my bonus winning. They took an initial £400 then and other £527 amd said their decision was final

Dear Lquiggs78,

Thank you for your update.

In order for us to properly review your case, could you please provide a direct link to the exact bonus you used, or specify the full name of the promotion (including the date you claimed/received it)?

If possible, please also share:

• A screenshot of the bonus terms as they appeared in your account at the time
• Confirmation whether this was a deposit bonus, free bonus, or promotional credit
• Your full game history from the moment the £64 bonus was credited until the withdrawal was cancelled

This will help us determine whether the 5x maximum win rule was applied correctly or not.

Thank you in advance for your cooperation.

Dear Lquiggs78,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru