Booming Slots Casino - Запрос игрока на закрытие аккаунта задерживается.

I have sent several requests to have my account closed down due to gambling issues. I have sent 3 seperate emails to different addresses and spoke to online chat 2 times.

My first conversation with the chat was on 27th of December and they provided me with email address of [email protected]. I am yet to receive a reply even after telling chat that i need this doing asap which she said she would pass this onto the relevant department.

Since the £27th of December I have deposited a further 16 times equating to £444.

I appreciate any help you can provide.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Booming Slots Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Have you unsubscribed from the casino's marketing communication?
• Could you please share the communication in which you informed the casino about your gambling issues and any related responses you received from the casino? Please share the information with timestamps if available, to my email at [email protected]
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Is your account currently accessible to you?

Yes

Have you unsubscribed from the casino's marketing communication?

No

When was the last time the casino allowed you to deposit?

Today 14th January 2026

Has the casino responded to your refund request already? What did the casino reply?

I haven't asked for one. Can you explain what you mean by this?

I have forwarded those emails. The only dates I dont have are when I spoke to chat the second time, asking them to help, which they said they would contact the dept that can close accounts.

Thanks for the update provided via email.

I apologize for any misunderstanding.

We can assist you with a refund only if we have evidence that you informed the casino about suffering from gambling issues and the casino didn't protect you.

Please let me know if there is any evidence sufficient for us to pursue a refund. You can submit it to my email at [email protected]

Looking forward to your reply.

Are the emails I forwarded to you on the 14th of January not enough evidence.

Hello Someone.Else,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thanks for your patience.

We can't conclude that you have disclosed your gambling issues to the casino on December 27th.

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Booming Slots Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

I recommend you send a new self-exclusion request to [email protected]

Please let me know about the result.