Bruno Casino - Депозит игрока не был зачислен.

I paid 20 euros into my casino account via Skrill on August 1st, 2022! Then I was told it could take an hour! I waited! Then I was told it would be checked! I contacted Skrill who said everything was fine! Reference number ending in 613! Then days later I asked again and then I got an answer with the same number only at the back 614! I announced all this to Bruno Casino! With screen shots! Now it's the twelfth day and I keep getting the same answer Waiting! But I wonder how much longer!? Thanks!

Ich habe am 01.08.2022 20 Euro per Skrill Einbezahlt auf mein Casinokonto! Dann wurde mir Gesagt es könne eine Stunde Dauern! Ich Wartete ab! Dann wurde mir Gesagt es würde Geprüft werden! Ich nahm Kontakt auf mit Skrill die Sagten es sei Alles in Ordnung! Referenznummer mit Ende 613! Dann Tage Später Fragte ich nochmal nach dann Bekam ich Antwort mit Gleicher Nummer nur Hinten 614! Das Alles gab ich Bruno Casino Bekannt! Mit Screenshoots! Jetzt ist es der zwölfte Tag und Ich bekomme immer die Gleiche Antwort Warten! Doch Ich frage mich Wie lange noch!? Danke!

Dear ferenzano,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear ferenzano,

Based on our experience such investigation regarding an uncredited deposit may take up to a month. If you provided all the documents requested by the casino to track the payment, I believe it is only a matter of time before it would be credited to you. I really can recommend only to wait at this moment.

All right, thank you very much!

Alles Klar Herzlichen Dank!

My answer I'm still waiting! Thanks!

Meine Antwort ich Warte noch! Danke!

Dear ferenzano,

Will set the timer again back to you. Please let us know only in case of any changes happening.

FYI Now it's 35 days! So more than a month! Regards!

Zur Info Jetzt sind es 35 Tage! Also mehr als ein Monat! Grüße!

New info the money was credited today on 09.09.2022! And thank you for your efforts!

Neue Info das Geld wurde Heute mit 09.09.2022 Gutgeschrieben! Und Ich Bedanke mich für die Bemühungen!

Thank you ferenzano for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick