BucksJet Casino - Выигрыш игрока конфискован.

Dear Droc789, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Bucky Bingo Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Important Notice:

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We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Well Katrina I have in fact not made any successful withdrawals at all I have tried two different ones in the screenshot I sent you it showed the two that I tried and they denied it the only bonus that came with the sign up was three sweep coins I believe and those are the sweet coins that had no playthrough and I won all my money on those free sweep coins that they give you when you sign up for an account like at most sweep casinos they are very hush hush about their business nobody can find the owner or the business that is associated with them supposedly they are from California but I cannot confirm that I had multiple conversations with them to no avail they have no kyc method on their website either I have voluntarily sent them a bank statement my driver's license friend and back a picture of me holding my driver's license in the chat and I would get no reply in reference to the information I sent over again there is no spot on the website to do a formal kyc like most places have and these people have been around since 2024. If there is anything else that I can get for you screenshots or questions asked I can give you answers I did include some pertinent information on the original screenshots that showed my balance that was a redeemable balance and if I need to make a purchase I don't mind doing so but they haven't specifically told me that that will unlock all of my winnings and they will pay me all of my winnings I have heard through a form that one guy was in a similar situation that I'm in they told him to make a purchase he made the purchase and they still gave him a significant amount less than he had accumulated I don't know the exact numbers I just saw this on a review on a website two nights ago it reminded me of my situation I just want to know even if I have to make a purchase which is not in their rules since I accumulated those sweep coins that I will I just want to know that they will release all of my sweep coins if they need me to make that purchase like after reading that review I feel like if I do make the purchase am I going to get compensated my winnings all of them. Thank you for all your help I know they are not on the list but they are somebody that really needs to be talked to and dealt with because I'm not the only person the name of the casino again is bucks jet social casino

Katrina I wanted to make a correction in your comment and questions back you stated Bucky Bingo Casino. I had to choose that casino because BUCKS JET WAS NOT IN THE LIST. I see that the title of the casino Bucks Jet casino has been put at the top which is the casino I have the complaint for I just wanted to make sure that you know this complaint is clearly about BUCKS JET Casino NOT Bucky Bingo Casino. THANK YOU FOR YOUR TIME IN HELPING ME RESOLVE THIS CASE . I WILL AWAIT YOUR FURTHER INSTRUCTIONS.

Dear Droc789,

thank you for your reply.

I would like to assure you that this complaint is about BucksJet casino, the one you see right next to the title.

I would also like to advise you not to deposit more funds just yet, it is important to accumulate more information in order to take a next step.

Could you please forward all communications you have had with this casino regarding this matter to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Unfortunately most of the times I had reached out I never would get a reply, it said when I reached out to them that response time was always 45 minutes. I can tell you the time that I did speak to them they never gave a real reason on why they put my funds back into my account and never gave me clear reasons on what exactly I need to do to redeem my winnings. I just wanna know from them what exactly I can do to get my money. the one time we did speak they never really answered my questions. Just danced around the whole situation and never clarified any process or why. My communication was lost in my iCloud as I know have an android, I will continue to look for that one time they did reply with no clear details on getting my winnings

Hello Droc789,

We would like to update you that due to Katarina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Katarina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Katarina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Ok I will wait and I will wait although I am anxious to get a resolution to this and my fairly won winnings. But Katarina hope u have a good vacation and look forward to hearing back from u when u get back

Thank you very much, Droc789, for your cooperation. I will now transfer your complaint to my colleague Matej ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Droc789, nice to meet you!

My name is Matej and I will be taking care of your complaint going forward. I've just reviewed this case and fully appreciate your concerns regarding the requested pay out. I'll do my best to help you resolve this issue as soon as possible.

I’d like to invite a representative of BucksJet Casino to join the conversation and participate in the investigation of this case as well. Could you please provide more details as of why this player’s withdrawal request is being constantly rejected? I would also appreciate if the casino could provide us with any and all relevant evidence. Any sensitive information or internal system files can be shared with me directly by e-mail [email protected].

Thank you for your patience and cooperation in advance.

Yes I would love them to join this conversation, ultimately I did provide you with my account info as well as pics of my rejected payouts and my balance. In all previous conversation with Katarina I went over all the steps I have tried to do to come up with a resolution of my winnings to be paid including reaching out via chat several times with no clear resolution to unlock and pay ALL my sweeps coins... I'm looking forward to getting this resolved ASAP.

THANK YOU MATEJ!

I also wanted to make sure you had my screenshots of my account and my rejected withdrawal requests and my balance still showing I uploaded all these at the beginning of the complaint process.

Thank you Matej

Thank you. So far, I am still waiting for anyone from the casino to reply or initiate the conversation.

Well can u find the owner of that casino I can't find any info at all and how do you initiate covo with them? And also is there any other ways to open a line of communication with them?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Droc789, unfortunately this casino has not even an e-mail address to contact them, so I doubt anything can be done in this case.

After several tries, I managed to get hold of someone named Kevin working at the Live chat at the time, who said he'll escalate the issue to the management. It's been a week now so he either didn't or nobody really cares. I will try to reach out again during this week and hopefully someone will reply.

Dear Droc789,

I have tried to contact the casino repeatedly via e-mails and Teams, but had no success. I’m afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system, and it will negatively impact their future safety rating on our website as such. I understand this isn't a satisfactory solution to your issue at all. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach in the future. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

As a next step, I do recommend you contact the Federal Trade Commission and submit a complaint with them. To do this, please go to the https://reportfraud.ftc.gov/assistant and submit the complaint via online form.

Alternatively, you can also lodge a complain with your State Attorney General, as they have also an authority to investigate sweepstakes casinos.

Lastly, you can also try lodging a complaint directly with Internet Crime Complaint Center at https://complaint.ic3.gov/, which is a branch of FBI dealing with online fraud and cybercrime.

If you need help with submitting the request, or if you hear back from either the authority, GA or the casino, please let me know by sending me a quick message at [email protected]. I am really sorry I could not be of more help on this occasion. :(

Best regards,

Matej