Casea Casino - Учетная запись игрока была неожиданно заблокирована.

I've been playing Casea for about a month now and have always gotten paid. I've mostly lost, but I always come back. This time, I was lucky enough to win 15,000 on Crazy Time, and my account had 19,600. I withdrew 2,000, then 600 and 3,000. Two hours ago, I tried to log in, and I got a message saying my account was being analyzed. I contacted support, and they said my account was closed, even though I didn't close it. I really need help; this is my first win of this amount.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

I played Crazy Time from Evolution and won 15,000 zlotys by betting 10. Then I bet 2,000 and 600 zlotys for a payout. The next day, I bet another 3,000 zlotys for a payout. I was offered the VIP bonus, but I declined and bet the same 3,000. That same day at 11:30 AM, I tried to log into the casino, but it said my account was being analyzed. I didn't take any bonuses while playing; I only played for real money. I didn't verify myself, as Casea didn't require it and said I could play without verification.

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at [email protected], or you can post screenshots here.

Thank you for your patience and cooperation.

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear amonrelud,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Casea Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Casea Casino,

Please provide detailed information regarding the player’s issue, specifically the exact reasons why the account was closed and the winnings were confiscated, including any alleged rule violations or relevant terms and conditions.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.