Cashed Casino - Игрок считает, что вывод его средств задерживается.

On April 28th, I tried to withdraw CHF 400. After a week, it was still being processed. Then I chatted with the casino. They said my credit card company had declined the withdrawal. Which is definitely not true, since I already made a withdrawal through them a month ago. They suggested I make a bank transfer. I had already done that months ago, but suddenly my country no longer accepts bank transfers (from Cashed's side). So, on May 5th, 2026, I submitted another withdrawal request through my credit card company. It's still being processed. And soon they'll tell me again, "rejected by the credit card company," which is complete nonsense, since I called them and it worked last month. I don't know what to do!

Am 28.04 habe ich versucht die Auszahlung über chf 400.- zu machen. Nach einer Woche war es immer noch in Beabeitung. Dann habe ich mit dem Casino gechattet. Sie haben gesagt, dass meine Kreditkartengeselkschaft die Auszahlung abgelehnt hat. Was sicher nicht stimmt, da ich vor einem Monat bereits eine Auszahlung darüber gemacht habe. Sie haben mir vorgeschlage einen Banktransfer zu machen. Hstte ich such schon vor Monaten gemacht, jedoch akzeptiert mein Land auf einmal keine Auszahlungen mehr über Bankttansfer. (Seitens cashed) also habe ich erneut die Auszahlanfrage über die Kreditkartengesellschaft gestartet am 05.05.26. wieder ist sie in Bearbeitung. Und bald werden sie mir wieder sagen „abgelehnt von der Kreditkartengesellschaft" was absoluter schwachsinn ist, da ich telefoniert habe und es auch letzten Monat geklappt hat. Ich weiss nicht wie weiter!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear WhiteShark,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The problem is, Cashed has cancelled my withdrawal! It will be two weeks next Tuesday since I first requested it. They'll cancel it again...

Das Problem ist, das cashed mir die Auszahlung storniert! Es sind am kommenden Dienstag 2 Wochen her seit ich das erste mal beantragt habe. Sie werden es wieder stornieren..

Dear WhiteShark,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear WhiteShark,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla