Cashoomo Casino - Отказ игрока от участия в турнире отложен.

I won $8982 on Miami Mayhem on 05 April 2026 and had a balance of $9537 on 05 April 2026. I have only been allowed to withdraw $1200 to date (10 May 2026) and they are now making me go through their verification process (despite email confirmation on 12 March 2026 that my account is fully verified) with a broken link that doesn’t allow me to upload documents. Delay tactics and all sorts of tricks to avoid paying.

Their site claims that I can make a redemption of $300 every 24-hrs. But this has not been my experience as withdrawals remain in the queue for days. Taking the daily limit of $300 every 24-hrs, I should have redeemed my full balance by now. But now I can’t even withdraw anything at all. Their claims and practices do not align. 

I initiated a $8200 withdrawal from another sweepstakes provider on 01 May 2026 (a Friday) and it was paid into my account by 04 May 2026. No extra verification. No pending payments. No "in the queue".

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear TeeG, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Has the casino provided any alternative methods of sending the documents?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Attila

Good day

I was already fully verified and they made me go through the whole process again.

I submitted photos of my unexpired US driver’s license (front and back), my latest Pepco bill for the month, a letter from my credit union about what accounts I have with them which matches where I was requesting withdrawals, and the photos of the bank cards I used to pay. They eventually said I am verified two days ago.

I did a withdrawal two days ago and it is still pending and not being processed.

This company purposefully puts in place delay tactics to try control the rate of withdrawal. I suspect they don’t have the funds to pay because my experience with other sweepstakes is they pay within a reasonable timeframe. Even large amounts like $8000

It also wouldn’t be a problem if they processed a reasonable withdrawal amount. $300 every 24-hrs, which is realistically every week because they don’t approve the withdrawal in a reasonable timeframe, is laughable. Other users report at low as $100

Thank you for your response. I’m glad to hear that you have successfully completed the KYC verification process. Has the casino provided any information regarding the expected timeframe for your withdrawal? Additionally, could you let me know if your withdrawal is currently marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Thank you in advance for your reply.

Dear TeeG,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru