Casino The World - Учетная запись игрока закрыта, а средства конфискованы.

Subject: Complaint Against Casino The World – Account Suspended and USDT Stolen

Dear Casino Guru Team,

I would like to file a complaint against Casino The World regarding my account and funds.

I had legal USDT balance in my account. After I requested a withdrawal, the admin unfairly processed my balance without my permission and then suspended my account. I believe this was dishonest and unfair behavior.

My funds were completely legal, and I did not violate any rules or terms of the casino. Despite this, my account was suspended and my USDT was removed.

I kindly request your help to investigate this matter and take proper action so that:

1. My account is reopened

2. My USDT balance is returned to my account

I am ready to provide screenshots, transaction proofs, and any additional information required for the investigation.

Please help me recover my account and funds.

Thank you.

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casino The World.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear imehedi786,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru