CASONGO Casino - Вывод средств игроком задерживается.

I have now been writing almost daily to customer service for almost 3 weeks, who cannot answer the reason for the lack of payment, only that I will hear more via email when they know more.

Jeg har nu gennem næsten 3 uger skrevet næsten dagligt med kundeservice, som ikke kan svare på grunden til manglende udbetaling, blot at jeg hører nærmere via mail, når de ved mere

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila