Casongo Casino - Запрос игрока на вывод средств задерживается.

Hi, I'm writing here because Casongo.dk is holding my payment.

I have not received any bonuses in relation to games or deposit bonuses.

I won a little over 10,000 kr and have paid it out in two installments. The first installment of 2400 kr which they have approved and then the last 8000 kr which they have held back since 10/6/2026.

They write to me that

"Unfortunately, there are no updates regarding your request at the moment, and I am very sorry, but I cannot provide any further information as there is none. As soon as there is information regarding your request, we will let you know. We hope for your understanding."

Or they write that

"It's a problem with those who have to pay out the money and they have approved it"

But no matter what, they won't give me any information on when I can get my money, or what the reason is for holding it back.

I have sent them all the documentation they have asked me to provide and they just say that I have to wait and see.

Hejsa jeg skriver herinde fordi at Casongo.dk holder på min udbetaling.

Jeg har hverken taget i mod nogle bonusser i forhold til spil eller indbetalings bonusser.

Jeg vandt lidt over 10.000 kr og har udbetalt det i to omgange. Den ene omgang på 2400 kr som de har godkendt og så de sidste 8000 kr som de har holdt tilbage siden d 10/6/2026.

De skriver til mig at

"Der er desværre ingen opdateringer vedrørende din anmodning i øjeblikket, og jeg beklager meget, men jeg kan ikke give yderligere oplysninger, da der ikke er nogen. Så snart der er oplysninger vedrørende din anmodning, giver vi dig besked. Vi håber på din forståelse."

Eller også skriver de at

"Det er et problem ved dem som skal udbetale pengene og de har godkendt"

Men uanset hvad vil de ikke give mig nogle oplysninger på hvornår jeg kan få mine penge, eller hvad begrundelsen er for at de holder dem tilbage.

Jeg har sendt dem alt dokumentation som de har bedt mig om og de skriver bare at jeg skal afvente situationen.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which payment methods have you used to deposit money into this casino so far?
• Have you tried selecting a different payment method for your withdrawal request since your previous attempt was cancelled due to a technical error?
• What types of games did you play to accumulate the winnings you have been trying to withdraw?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika