Damble Casino - Вывод выигрыша игрока задерживается.

The casino refused me my winnings. Refunded me only my deposit and refused my withdrawal. While I had won on slot machines in RAW MONEY without bonus. He told me that I had created many accounts on their casino. Their excuse to take my winnings. I asked for proof of ip, or can matter so that he proves their good times. They didn't want to know anything. Please help me.. I couldn't contact them because they have no customer service or live support or email anything. I just got the info from the Kgytb streamers who contacted them otherwise I have no message with them because there is nothing to contact them.

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Dear Ouali,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Ouali,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Ouali,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.